Ranaj Biswas Email & Phone Number

Madrid, Es

Bangalore, Karnataka, In

Bangalore, Karnataka, In

Bangalore, Karnataka, In

Head of Bangalore Site for Global Data Center Operations , Amadeus Software Labs .Leading high performing technical teams with responsibility for staff development and the growth of next generation leadership from within the teams. With the support of functional management working to select, retain, motivate and develop appropriate qualified personnel. Also responsible for ensuring teams are staffed and supported appropriately and their work conforms to Global Operations standards and practices. Foster a culture of innovation and engagement in the teams. Responsible for defining the site mission, core competencies and the scope of services provided. Success being measured in terms of delivery of quality services, management of the people, and financial performance as defined by the Operations objectives. Responsibilities include support of the budget planning and cost management processes of Global Operations as well as local budget management. Also actively contributes to proposals for process improvement, technical enhancements, and cost savings efforts. The position also supports Global Operations business development and other Amadeus organizations in evaluating and progressing business opportunities and strategy.

Frankfurt Am Main, Hessen, De

Responsible for end to end delivery of Securities and Document Custody application delivery and program management . Application management , people management , vendor management and service delivery are part of the responsibility matrix .

Boston, Ma, Us

As Project Manager of the Windows Enterprise Services, responsible for managing a team of 20 to ensure quality delivery of IT services within agreed upon time SLA with the Fidelity Global partners across the globe. Responsible for managing infrastructure services which is spread across the globe and involves business users with huge commercial responsibilities. Define and maintain service level agreements, participate in review meetings with director and senior VPs to discuss solutions and business impacts for different implementation and rollout projects. In the current role, engaged in transitioning several onshore projects into offshore delivery model-right from resourcing till handover to service delivery teams. Also responsible for performance management and career development of team members. Technologies managed include application packaging, application sequencing, application virtualization, vmware server infrastructure.

Bangalore, Karnataka, In

As Project Manager, responsible for new customer acquisitions into the Global Command Center (GCC-equivalent to conventional service desk operations) platform and meeting the existing customer expectations for the services provided by GCC. Co-ordinate and project manage acquisition of new customers into GCC. Single point of contact for Wipro service delivery and customers for any service enhancements and new deliverables. Analyze feasibility, effort and costing of enhancement request and provide implementation timelines. Raise appropriate change requests for the approval of the Change Advisory Board (CAB). Coordinate with the engineering team for the implementation of the enhancements. Provide status updates to customers on agreed frequency.

Houston, Texas, Us

As a service delivery manager actively involved in pre-production transition and knowledge transfer activities. Involved in defining operational procedures for distribution, testing and imaging for GM Engineering Desktops across the globe. Co-ordinate training and knowledge transfer activities within the offshore delivery team of 40 members. Conduct workshops for better interpretation of the client requirements and environmental understanding across multi-functional delivery teams. Efficient client interfacing and communication are focal points of current role. Implementation of Project Management Best practices and orientation of delivery processes to ITIL framework are part of key responsibilities.

Be, Electronics & Communication

10Th Board Exam, Pcmb