Ranana Gordon Email & Phone Number

Chicago, Illinois, United States

- Manages client accounts, devising member retention strategies and serving as a single point of contact for client escalations and issue resolution.- Completes scheduled check-ins with owned accounts, gathering member feedback and identifies opportunities to maximize the value of their membership and enhance their ongoing experience.- Executes and hosts 8+ monthly social events to increase community member engagement and to create an enhanced member experience.- Directs daily facility operations, coordinating maintenance activities, event scheduling, executing building operation logistics, managing inventory, and supervising vendor tasks. - Manages client feedback and issue resolutions, mitigate escalations, and execute client retention strategies.- Conducts weekly building tours and coordinates all move-in and move-out logistics, assessing client needs and working with internal sales team to gain insight on accounts and address member move requests.- Works collaboratively with landlord to manage vendor relationships, communicating daily with building facilities maintenance team, cleaning team, and supply vendors for coordination and completion of daily tasks.

Chicago, Illinois, United States

- Served as the on-site point of contact to de-escalate and resolve member issues via face-to-face interaction, email communication, and Salesforce tickets- Built relationships with members by welcoming with warmth and performing daily check ins to establish trust and facilitate a sense of Community- Provided first hand support to my Community Lead with operational tasks involving member Move Ins and Move Outs, various audits, and maintaining building facilities- Conducted daily facility walkthroughs to ensure the building is up to cleanliness and operational standards, while communicating any issues with our on-site facilities and janitorial partners- Communicated WeWork policies and procedures with members and provided updates on building issues when appropriate- Planned and executed monthly calendar of Community events and gathered member feedback to increase engagement and member satisfaction- Tracked weekly event attendance in order to distribute Community budgets efficiently while maximizing the member experience and reducing wasted funds- Assisted with The National building exit, tracking and managing the relocation of 115+ accounts throughout nine WeWork locations- Assisted with the logistical planning and execution of the Marquee Events Open House in July 2023 and served as the on-site point of contact for all vendor, guest, and member needs

Chicago, Illinois, United States

- Managed relationships with CVS clients as the main point of contact, acting as the liaison between them and internal teams- Oversaw day-to-day PBM operations to drive resolution on system issues, ensuring timely and successful execution of client requests to meet contracted performance guarantees- Communicated routine updates as work and research findings progressed, engaging with over 30+ weekly issue and inquiry tickets- Created and sent daily morning tickets data report for three lines of account managementteams, as well as provided trainings to 10+ teammates on pulling the report and data comprehension- Served as team ambassador to review and approve insurance claim reversals and reprocessing for submission requests to ensure accurate refunds for members

St Louis, Missouri, United States

- Monitored KPIs and lead team members to hit monthly, quarterly and yearly sales targets- Published daily recaps highlighting employee and store successes and opportunities in order toimprove daily sales habits and the customer experience- Trained and provided feedback on the sales floor to Sales Advisors and Opticians to maximize profits and enhance the customer experience- Lead quarterly all-hands meetings highlighting successes and opportunities, new products and service launches- Maintained a presence on the sales floor and lead as a top three performer in all KPIs in over a two-year period- De-escalated heightened customer issues to provide a nothing-but-wonderful shopping experience- Performed administrative back-end tasks including those which handle insurance - Served as a key holder to perform store opening and closing duties, including cash handling

St. Louis, Mo

- Served as a promoter of the brand and helped drive employee engagement to create a positive work environment for the team- Coordinated and executed celebrations of team member birthdays and anniversaries, store anniversary, holidays and national celebratory days, as well as team meetings, events, meals and outings- Monitored and tracked store budgets for team events and supplies- Kept track of store and company-wide calendar to inform team of upcoming dates and celebrations

St Louis, Missouri, United States

- Analyzed and relayed customers’ feedback on product styles, sizing, and ease of understanding product and services offerings- Managed and organized both back and front-of-house incoming and outgoing inventory of over 350+ rotating SKUs to enable efficient product accessibility- Managed the coordination and execution of bi-monthly floor set changes of 50+ changing SKUs per floor set change- Conducted weekly inventory cycle counts and prepared the store for the bi-annual physical inventory counts- Completed monthly store operational audits ensuring all technical aspects were in proper working order

St. Louis, Mo

- Performed under pressure in a fast-paced environment in order to meet daily sales and service targets- Anticipated the needs of my fellow team members and customers alike to lend a helping hand whenever possible- Demonstrated product knowledge, offering style advice based on customers’ life and style preferences- Communicated Warby Parker’s values and brand philosophy on the sales floor

Peoria, Illinois Area

- Served as company representative traveling domestically and internationally to corporate conferences and incentive meetings to provide a memorable sunglass fitting experience for attendees- Collaborated with meeting and event planners to confirm pre- and post-event details and logistics, as well as coordinate set-up, tear down, and management of product inventory- Conducted post-event follow up emails with sales managers- Completed all mailing and database projects accurately and in a timely manner

Peoria, Illinois Area

- Styled customers for events, work, and everyday wear to fit their lifestyle and personal style needs- Achieved daily sales goals by cross selling and promoting additional products and services- Maintained a constant presence on sales floor to address customer needs and provided quality customer service- Communicated with customers about purchasing needs and available products and promotions- Drove sales through upselling products based on customers’ past purchases and preferences- Assisted customers with trying on items, fitting them for appropriate sizes, and completing purchases - Collaborated with managers and team members to achieve the company’s service and sales goals- Created a style lookbook to help customers visualize various clothing and accessory pieces to mix and match in their wardrobes

Carbondale, Illinois

- Organized and lead various activities to encourage teamwork and camper and staff participation- Supervised and coordinated the work activities of 30+ staff members such as training the staff, assigning work duties and solving work-related issues to establish a well-functioning team- Created and executed daily entertainment programs and set up decorations and equipment needed- Created cohesive Photographer/Media Director position to improve means of communication with parents of campers- Updated Facebook and other social media accounts with current and relevant photos, videos, and other content from events- Invited conversation and interaction through social media to enhance communication with parents, and responded to comments and concerns

Peoria, Illinois Area

- Photographed students and wrote blog articles discussing college campus fashion to inform about current fashion trends - Evaluated runway trends and fashion designs of the season to apply them in outfits for the everyday college student

Bachelor Of Science - Bs, Public Relations

Activities and Societies: Sigma Kappa Sorority - Served as a campus leader - Encouraged unity within the Greek community on campus.

Bachelor Of Science - Bs, Public Relations

Activities and Societies: AWARD: Ebeling PR-ize Award winner (Bradley University Slane College of Communication) December 2018 - Academic.