Rizky Ananda Email & Phone Number

West Java, Indonesia

Greater Jakarta Area, Indonesia

Cisco Gold Partner• Report to Department Head.• Standby on call 24 x 7. (onsite support in emergency case)• Support in maintenance window. (remote and onsite if necessary)• Work together with Project Manager to deliver all customer's needs and maintaining Service Level Agreement.• Control & verify Method of procedure for technical support prepared by Technical Leader before submitted to customer.• Support Project Manager to provide report of quarterly TSS and incident management.• Support Pre Sales team to provide existing environment in customer.• Manage engineering team to deliver maintenance projects.• Supervised of all Maintenance Contract project.• Second layer investigator and troubleshoot DCN and MPLS equipment in Indosat Maintenance Project.• Day to day operation for Network & Device Maintaining (Operation & Maintenance).• Team Lead of Audit Re-Certification Cisco Gold Partner on 2012.• Team Member of Audit Recertification of Cisco Gold Partner on 2013 & 2014.

Greater Jakarta Area, Indonesia

Cisco Gold Partner• Report to Unit Head.• Standby on call 24 x 7. (onsite support in emergency case)• Support in maintenance window. (remote and onsite if necessary)• Dedicated for IP Backbone implementation & services project at PT. Indosat (GSM & CDMA operator in Indonesia).• Technical Supporting for IP Backbone MPLS, statistical analysis for commissioning, troubleshooting, transmission, traffic, capacity.• Installation, provisioning, troubleshooting Cisco routers & switches in DCN and MPLS network.• Documenting projects technical administrate : Acceptance Test Plan Document, Method of Procedure Document.• Deliver customer's needs during project.• Support project manager to provide technical report & issues.• Support pre sales team to provide existing environment in customer.• Team Member of Audit Recertification of Cisco Gold Partner on 2007, 2009, 2010, 2011.

Greater Jakarta Area, Indonesia

Cisco Gold Partner• Report to Unit Head.• Standby on call 24 x 7. (onsite support in emergency case)• Support in maintenance window for corrective and preventive. (remote and onsite if necessary)• Working shift 24x7 monitoring IP MPLS Network. (for 3 months)• First layer investigator and troubleshoot DCN and MPLS equipment : LAN, XoT, PE, TPE, P router.• Maintain Network & Device (monitoring / Operations & Maintenance).• Responsible to Return Material Authorization (RMA) of Cisco equipment.• Support project manager to provide technical report & issues.• Team Member of Audit Recertification of Cisco Gold Partner on 2007, 2009, 2010, 2011.

Greater Jakarta Area, Indonesia

Cisco Gold Partner• Staff of Customer Care Division• Report to Department Manager.• Deliver customer needs refer to standard operation procedure : a) Inbound call/e-Mail/fax/message in website from customers related to problem or information. b) Deliver information of product and services to the customer and new prospect. c) First layer of technical issues refer to knowledge base. • Escalate the unsolved problem or question to the engineering team or sales team.• Escalate problems/information required submitted by customer in website log book.• Monitor problems/information status.• Delivering daily/weekly/monthly/annually operational reports to department’s manager.• Maintain and update customer database, moderating customer mailing list, send emails to customer relate to promotion, update knowledge from principal.• Team Member of Audit Recertification Cisco Silver Partner on 2005.• Team Member of Audit Cisco Silver Partner on 2004.