With over 15 years of experience in the Project Management and After Sales Operations and , I am a seasoned operations and business development leader with a passion for delivering value to customers and stakeholders. I have a strong background in channel operations, sales, project management, and digital marketing, as well as an MBA in Finance and Marketing from Bharathiar University. I am currently working as an Operations Team Leader at du, one of the leading telecom providers in the UAE, where I align my vision and goals with the organization's mission and culture.As an Operations Team Leader, I develop and lead the implementation of the annual channel operations program to achieve strategic goals and KPIs for relevant channels. I also develop initiatives to increase sales potential and enhance customer experience across all supported channels, in collaboration with internal and external partners. Additionally, I develop strategies to unify and centralise support tools for different sales channels, leading to greater operational efficiency and cost savings. Some of the skills that I use and enhance in my role are agile project management, strategic planning, and digital marketing. I am always eager to learn new technologies and methodologies to improve my performance and deliver value to the organization and the customers.