Rana Rudra Pratap Singh Email & Phone Number

With over 5 years of comprehensive experience in fraud prevention within the dynamic fintech industry, I have honed my expertise in leading and managing teams to mitigate risks effectively. As a seasoned professional at Paytm Payments Bank, I am dedicated to safeguarding the integrity of our platform while ensuring a seamless experience for our customers.In my current role as Senior Fraud Investigator, I oversee a team of 18 agents, spearheading initiatives to minimize shrinkage and enhance operational efficiency. Collaborating closely with management, I play a pivotal role in developing and implementing robust anti-fraud procedures tailored to our organization's needs.My proactive approach extends to identifying and addressing areas of concern, leveraging analytical insights to inform strategic decision-making and refine fraud prevention measures. By recruiting, training, and continuously monitoring team members, I consistently meet and exceed individual and group targets, driving performance excellence across the board.Having operated across various fraud incident types, including DC/CC/IMPS/NB/UPI mode fraud and wallet fraud, I possess a comprehensive understanding of the evolving threat landscape. I excel in managing escalations from customers and law enforcement agencies, providing thorough root cause analysis reports to inform corrective actions.Throughout my tenure, I have been instrumental in fostering a culture of continuous learning and development, conducting quality audits and delivering tailored training sessions for both new hires and seasoned professionals. My dedication to staying ahead of emerging trends and technologies underscores my commitment to professional growth and excellence.As a proactive contributor to product development initiatives, I collaborate closely with cross-functional teams to drive innovation and enhance our offerings. Whether navigating complex fraud cases or driving strategic initiatives, I remain steadfast in my mission to uphold the highest standards of integrity and security within the fintech landscape.