Senior Client Services Manager
Salt Lake City Metropolitan Area
• Responsible for hiring, management, and development of staff, including direct and indirect/dotted line positions in operations and technical support, client services and front line HCMs (Human Capital Management) consultants • Adept at managing across a matrix environment and influencing senior leaders in the Service, Product, Strategy, Org Readiness, and Technical Services groups. • Responsible for developing and/or enhancing best practices to improve and set strategic direction (Workflow design, client analysis, custom solution development, client strategy & segmentation, and product roadmap strategy). • Manage day-to-day activities of teams ensuring client business needs are fully analyzed/addressed• Financial management, Forecasting and budget planning • Managing client escalations and retention strategy• Certified in payroll, benefits, and HR fundamentals with in-depth knowledge of ADP products and services. FPC (Fundamental Payroll Certification), HCM (Human Capital Management) - Lean Six Sigma-Green Belt- Experienced in SOX compliance workflow and audit process- Excellent collaboration, organizational, time management, customer service and problem-solving skills- Ability to work accurately and meet deadlines with frequent interruptions- Standout Connecter/Equalizer “Your Greatest Value: You deliver on what you promise, every time. “