Rana Shan Afzal

Rana Shan Afzal Email and Phone Number

Security Officer @ Wilson Security
Liverpool, NSW, AU
Rana Shan Afzal's Location
Liverpool, New South Wales, Australia, Australia
About Rana Shan Afzal

Results-driven IT Support Technician with a solid background in providing comprehensive technical assistance to end-users and resolving complex IT issues. Proficient in diagnosing hardware and software problems, implementing effective solutions, and ensuring seamless operation of computer systems. Possessing excellent communication and interpersonal skills, I am adept at explaining technical concepts to non-technical users in a clear and understandable manner. Highly organized and detail-oriented, I excel in managing multiple tasks simultaneously and thrive in fast-paced, deadline-driven environments. With a customer-centric approach, I am committed to delivering exceptional support to enhance user satisfaction and optimize IT functionality. Continuously staying up-to-date with the latest industry trends and certifications, I am dedicated to providing cutting-edge IT solutions and contributing to the success of the organization.

Rana Shan Afzal's Current Company Details
Wilson Security

Wilson Security

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Security Officer
Liverpool, NSW, AU
Website:
wilsonsecurity.com.au
Employees:
1973
Rana Shan Afzal Work Experience Details
  • Wilson Security
    Security Officer
    Wilson Security
    Liverpool, Nsw, Au
    View
  • Securitas Australia
    Security Officer
    Securitas Australia Jun 2022 - Present
    Sydney, New South Wales, Australia
    Deliver the highest levels of customer service which consistently demonstrate Securitas’ core values of Integrity, Vigilance and Helpfulness.Ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable and service-oriented manner,ensuring an unobtrusive and comfortable environment.
    View
  • Isce Security
    Security Officer
    Isce Security Dec 2020 - Apr 2021
    Sydney, New South Wales, Australia
    Ensured the safety and security of guests and staff within a COVID-19 quarantine hotel, adhering to stricthealth and safety protocols. Monitored guest compliance with quarantine guidelines, providing clear communication and enforcingregulations to maintain a secure environment. Managed surveillance of hotel premises, identifying potential security threats and responding swiftly toincidents to ensure the safety of all individuals on site. Assisted with tracking guest movements and ensuring all procedures were followed during check-ins, check-outs, and emergency situations. Collaborated with health officials and hotel management to enforce quarantine policies, including roomrestrictions and emergency response actions when necessary. Acted as a first responder in emergencies, coordinating with local authorities to ensure rapid and efficientresolution of any security-related or health concerns.
  • Optimum Solutions, Pakistan
    Help Desk & Technical Support Officer
    Optimum Solutions, Pakistan Jan 2015 - Jun 2018
    Lahore, Punjab, Pakistan
    Responsible for installing, configuring, and maintaining critical infrastructure in a fast-paced software house environmentResolve service issues for customers and ensuring maximum customer uptime.Communicating with customers via tickets and troubleshooting faults while maintaining the SLA.Troubleshooting infrastructure issues and correcting faults while communicating to clients via tickets and emailsResponsible for creating new users and managing authorization to information within the system.Identifying issues and creating escalations for issues that are handled by another team.

Rana Shan Afzal Education Details

Frequently Asked Questions about Rana Shan Afzal

What company does Rana Shan Afzal work for?

Rana Shan Afzal works for Wilson Security

What is Rana Shan Afzal's role at the current company?

Rana Shan Afzal's current role is Security Officer.

What schools did Rana Shan Afzal attend?

Rana Shan Afzal attended Victorian Institute Of Technology (Vit), University Of South Asia, Victorian Institute Of Technology (Vit).

Who are Rana Shan Afzal's colleagues?

Rana Shan Afzal's colleagues are Arsanious Gerges, Glen Bain, Jalpa Thakar, Mark Darling, Paula Ikin, Peter Crouch, Rodney West.

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