Randa Johnson Email & Phone Number

- Manage patient admissions by adhering to scheduling guidelines, gathering applicant information, and coordinating appointments.- Market healthcare programs and facilities through brochures, communication, and file management.- Screen and admit patients by evaluating their condition, verifying information, and completing necessary documentation.- Resolve patient concerns, recommending changes to improve service quality.- Prepare insurance reports by analyzing data and maintain accurate patient records.- Order and manage office supplies, ensuring efficient office operations.- Collaborate with healthcare professionals to address patient needs and ensure confidentiality of sensitive information.- Maintain and reconcile inventory, track petty cash, and manage the office schedule.- Verify insurance benefits and prepare claims for processing.- Stay up-to-date with industry knowledge and explore ways to enhance organizational reputation.

o Managed a team of office staff, ensuring seamless office operations, and workflow.o Tracked and managed office staff hours, guaranteeing accurate timekeeping organization.o Developed and maintained an office manual/handbook as a valuable reference resource for the team.o Expertly handled petty cash transactions, maintained detailed records, and promptly notified the owner of cash amounts.o Facilitated the application process for new hires, providing guidance, and collecting necessary information and documents.o Communicated effectively with both the front office and therapists, providing comprehensive support.o Conducted daily audits and organized audits for insurance companies to ensure compliance.o Entered patient demographics and maintained organized records, charts, and files.o Coordinated and administered HIPAA training for new and existing staff, ensuring full compliance with HIPAA standards.o Maintained office cleanliness and safety to create a secure and comfortable environment.o Managed referrals and appointment requests efficiently.o Handled requests for patient records, ensuring strict compliance with HIPAA, company policy, and relevant regulations.o Acted as a front office backup, providing support as needed.o Answered phone calls, scheduled, rescheduled, and canceled appointments.o Greeted and checked in patients, verifying insurance eligibility, and collecting payments.o Ensured that all patients had up-to-date paperwork for efficient service delivery.o Revised the Authorization to Release Mental Health Information forms, aligning them with HIPAA and state legal requirements to ensure regulatory compliance.o Optimized and refined record request processes, enhancing efficiency and ensuring compliance with regulatory standards.

· Familiar with reading Explanation of Benefits (EOB) or remittance viewers to enter insurance payments, electronic claims, billing statements, CMS 1500 forms, and specific codes for services being charged.· Help prepare payroll and revenue reports, ensuring accuracy and adherence to procedure.· Scheduled patients for six therapists, demonstrating organizational skills and attention to detail.· Efficiently pulled and organized files for therapists to contribute to streamlined workflow.· Assisted in new patient registration by assembling registration forms and entering the information into the online portal.

Owensboro, Kentucky, United States

· Engaged with customers to promote memberships and merchandise, resulting in increased sales and customer satisfaction.· Assumed responsibility for studio upkeep and cleanliness, maintaining an inviting environment.· Ensured smooth operations and positive client experiences.

Bachelor Of Science In Healthcare Administration, Health/Health Care Administration/Management

High School Diploma