Creating and monitoring automated Python jobs within Rundeck to automate day to day jobsWriting code for automating processes using VBA and Excel to streamline operations and improved productivity Successfully led the Windows Server upgrade cycle from 2019 to 2022, overseeing testing and change request submission.Conducted thorough application testing in both development and production environments.Utilized SQL expertise to investigate and resolve data issues within banking data warehouses.Subject matter expert (SME) for Tableau, Datameer, and Mutual Funds where I conducted administrative work such as accesses and license management.Managed Tableau licenses, performed administrative tasks, and ensured timely database access for users.Managed HDP for efficient management of big data applications, including policy creations, access granting, and revocation. Successfully assisted the migration from HDP to CDP for enhanced data management and improved system performance.

Performs routine to moderately complex troubleshooting and analysis to resolve issuesIdentifies software defects and reports to Quality Assurance/Development for investigation of root cause and fixingDocuments case through formalized written communicationHandle inquiries and problems within assigned major product area expertise/ skill set and effectively triage those outside area of expertise and transfers to the next Support levelPerforms translation of online communication to/from customers using our Machine Translation Tool and manage day-to-day case management translation tasks