Randal Johnson

Randal Johnson Email and Phone Number

Data Manager
Randal Johnson's Location
Idaho Falls, Idaho, United States, United States
Randal Johnson's Contact Details

Randal Johnson work email

Randal Johnson personal email

n/a
About Randal Johnson

Randal Johnson is a Data Manager. Colleagues describe him as "Randal is an outstanding individual! He brings a positive attitude and is always willing to help others. He consistently goes above and beyond in his work. Anyone would be fortunate to have him on their data team or in any role they assign to him. Not hiring him would be a missed opportunity." and "Randal possesses an innate talent for data management that significantly contributed to the success of the company's ability to reach our customer base. He demonstrated a keen understanding of data analysis tools and techniques, which enabled our team to make informed decisions on outreach to our customers. Randal pays meticulous attention to detail ensuring that the data is accurate, organized, and readily accessible, streamlining our workflow and enhancing efficiency. I worked very closely with Randal when he took on the role of marketing project coordinator. He adeptly juggled multiple tasks and deadlines and kept our team communication flowing. Randal demonstrates strong organizational skills and an unwavering commitment to delivering high-quality results. Without Randal's organization and communication, many projects would have fallen through the cracks. What impresses me most about Randal is his positive attitude and willingness to go above and beyond to support our team. His approach to challenges always came with creativity and resourcefulness in finding a solution. When it comes to personality, Randal has the best! He is outgoing, kind, compassionate, and trustworthy. You know if Randal is in charge, it will get done! I wholeheartedly recommend Randal for any role that requires a combination of data management proficiency and marketing project coordination skills. You have found a diamond in the rough with Randal. He would be a valuable asset to any team and I look forward to the opportunity to collaborate with him again in the future."

Randal Johnson's Current Company Details

Data Manager
Randal Johnson Work Experience Details
  • Crittenden Research Inc.
    Data Manager & Marketing Project Coordinator
    Crittenden Research Inc. Aug 2021 - Jun 2024
    Idaho Falls, Idaho, United States
    ● Designed and executed multi-channel marketing campaigns, including email and print ● Collaborated with other teams to produce effective marketing materials ● Analyzed metrics and created reports on campaign performance ● Managed website hosting, multiple backend systems including CRMs and databases ● Maintained data accuracy, safeguarded integrity, and analyzed trends to make informed decisions ● Conducted competitive analysis to identify growth opportunities and implemented several sweeping system changes resulting in dramatic cost savings across all departments
  • Kyäni
    Na Call Center Manager And Senior Operations Analyst
    Kyäni Nov 2014 - Feb 2022
    Idaho Falls, Idaho
    ● Position required me handle many roles, be flexible, and oversee 4 sites in the U.S., with a leadership team at every site ● Created a platform for team members to share ideas along with implementing them ● Implemented and trained on a new web-based phone system across multiple sites ● Developed a more broad and successful training program to onboard new hires ● Put in place new outbound campaign that created revenue for the company ● Was able to proactively setup a work-from-home program and implemented it during COVID-19 resulting in no call center down time ● As an analyst, I accurately analyzed data using Excel and Google Sheets ● Collaborated with global departments despite language barriers ● Saved company over $10K/year with cost-saving measures
  • Home Care Pulse
    Satisfaction Research Center Manager
    Home Care Pulse Apr 2014 - Jul 2014
    Rexburg, Idaho
    ● Managed call center operations, including all hiring, coaching, and development ● Improved data and metric tracking ● Implemented efficient scheduling system and new quality assurance program ● Prepared company for future growth through improved operating documentation
  • Center Partners
    Agent, Team Lead, Trainer, Supervisor
    Center Partners Feb 1999 - Mar 2014
    Idaho Falls, Idaho, United States
    ● Managed employee payroll, attendance, and morale. Including multiple team leads and 40+ agents ● Analyzed metrics and reported to team and leadership ● Fostered team cohesion ● Overhauled client (Sony) CRM which facilitated many positive changes ● Improved sales personally and team sales growth by over 300% ● Created and utilized new quality assurance forms and practices ● Balanced client and company needs ● Created critical detailed spreadsheets ● Assisted with hiring and interviews ● Awarded Employee of the Month from out of 300+ employees ● Developed and delivered a new training program to all incoming employees

Randal Johnson Skills

Customer Satisfaction Team Leadership Customer Support Customer Service Team Building Microsoft Excel Digital Photography Call Centers Project Management Photoshop Phone Etiquette Photography Technical Support Customer Experience Staff Retention Business Strategy Consumer Behaviour Customer Retention Business Process Proposal Writing Contact Centers Agent Recruitment Work Ethic Troubleshooting Business Performance Management Microsoft Office Management Coaching Training Idea Generation

Randal Johnson Education Details

Frequently Asked Questions about Randal Johnson

What is Randal Johnson's role at the current company?

Randal Johnson's current role is Data Manager.

What is Randal Johnson's email address?

Randal Johnson's email address is rj****@****ani.net

What schools did Randal Johnson attend?

Randal Johnson attended Idaho State University.

What skills is Randal Johnson known for?

Randal Johnson has skills like Customer Satisfaction, Team Leadership, Customer Support, Customer Service, Team Building, Microsoft Excel, Digital Photography, Call Centers, Project Management, Photoshop, Phone Etiquette, Photography.

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