Empower LOS Configuration

● Created and implemented weekly Empower configuration changes based on business requirements.● Created SQL migration scripts for moving Development changes to Production.● Assisted with developing a vast Wiki detailing the procedures and changes related to Empower configuration.● Worked closely with Application Support and Development to analyse, implement, and test new software patches.● Maintained consistency between environments to ensure that QA had the correct tools to test any new changes.● Performed XML modifications for select services used at loanDepot including Automatically Generated Forms and Dynamic Service Provider assignment.● Trained new members of the Configuration team on the processes required to make changes.

● Worked with business leaders on ways to enhance Empower.● Created new user accounts thorough MU01 on a weekly basis.● Created SQL scripts to automate daily support activities.● Managed daily ticket queues and met consistently met SLA deadlines.● Created and maintained hundreds of employee vendor accounts.● Maintained a SharePoint wiki detailing troubleshooting methods and account creation processes that is still in use to this day.● Performed troubleshooting methods on high-level Empower related issues.