Orchestrator of technology in a greenfield manufacturing facility including infrastructure, networking, computers, and mobile endpoints. Strategically planning for future growth in alignment with business requirements and goals. Identifying and eliminating security vulnerabilities while adopting new solutions with seamless integration. Utilizing effective technical acumen, leadership and communication skills to innovate and optimize cost. Driving progress and enabling success.

* Reviewed existing technology stacks within the organization and completed comparative analysis of providers to assure best fit and expense. * Copper fax line elimination at retail stores is an example of reviewing current technology in place as compared to functional needs. Saving the company in excess of $100,000 annually. * Migration of on-premise and hosted servers to Azure cloud. Further improving our agility within the infrastructure. * Enhanced web filtering security by moving to a solution that provided equal protection on and off company network. * Implemented a mobile device management solution for company issued mobile devices. Reducing overall cost by 10% and improving inventory management, on boarding and off boarding processes. * Transition of company hosted data (14TB) from Box to OneDrive. Realizing a $50K annual savings in subscription cost. Implemented a Customer Success Delivery Improvement Program.

* Led a team of infrastructure and Service Desk personnel to provide stable network and compute environment for all personnel and facilities including 160 retail stores, 3 Corporate Offices and a Manufacturing facility. * As a result of disruption caused by the pandemic, the decision was made to pivot from an internal support model to a hosted service provider. The approach addressed shortcomings in the internal model and resulted in a better overall customer service experience. We shifted to an operational expense model to provide additional agility in difficult periods. * Migrated on-premise Exchange/Outlook to subscription services model (O365). This reduced server management, maintenance overhead and provided a consistent stable mail environment for end users at a lower cost. * While maintaining operations I worked directly with hosted service partners and vendors to continuously improve processes and efficiencies. * Directly coordinated PCI DSS self-assessment compliance responsibilities for the organization assuring that criteria were met to allow the company to continue to accept credit card transactions. This included policy review, quarterly external scans, annual penetration scans and risk assessment documentation. All compliance data was gathered and submitted to the credit card processing companies on time each year. * Created a layered solution of technical defense for user endpoints and retail locations. Objective was to enforce policy and protection of end points when off private network (in the wild). * Migrated all workstations to Kaseya (ITSM) solution to further enhance imaging, remote management and remote support of endpoints.

* Focus of efforts expanded from corporate and manufacturing facilities to include 160 retail store locations. * Implementation of LanDesk application to assist with consistent deployment of end user workstation, laptop and store registers. Additionally remote support was provided to L1/L2 technicians to enhance support activities. * 18 month project to overhaul retail store network infrastructure. Replaced meshed T1 MPLS network for dual circuit SDWAN design. New network switching and wireless in every store as well as deployment of 700 node VoIP phone solution replacing end of life Nortel PBX at each location. * Moved monitoring of facility circuits, and infrastructure equipment (160 locations) to external vendor providing 24x7 support. Dramatically improved time to repair and reduced down time by 15%. * Refreshed factory wireless environment. Due to improved technology I was able to reduce the wireless device count by half and provide better overall coverage for manufacturing systems. The wireless environment became critical in the proper and continued function of the manufacturing and warehousing processes. * Implemented web filtering solution for all on network connected workstations providing protection from productivity loss, inappropriate use and malicious sites. * Implemented mail filtering solution to protect end users from most common vector of attack and malware. Blocked in excess of 35,000 malicious emails per month. * Standardized on three models of PC hardware for all 1200 endpoints. Creating procurement, imaging and support efficiencies.