Randy Bishop Email & Phone Number

Jacksonville, Florida, Us

• Directing implementation of full stack Salesforce CRM Clouds. Sales cloud live in 2019. Service cloud live June 2020. Community cloud (customer self service) live March 2021.• Managed creation of Enterprise Customer data master utilizing Oracle Cloud CDM (Customer Data Management)

* Provide strategic program and management consulting at Crowley Maritime* Assist the PMO in establishing effective processes and procedures for enterprise development, which ensures reliability and predictability * Advise program managers on implementing appropriate project management rigors, financial planning, and process design for sustainable growth * Improve corporate culture to support enterprise goals by recommending strategic priorities Highlights:* Directed the design and development of a web-based shipment routing application, which reduced calls to representatives and removed complex PDF based text documents* Established a new enterprise Agile Development Methodology through collaborating with PMO

Charlotte, Nc, Us

* Led teams of over 45 analysis and development personnel responsible for directing the overall program management, roadmap, resource management, and budget decisions in the commercial lending and treasury fulfillment technology areas * Orchestrated a three-year platform migration including numerous projects totaling over $45 million in technology funding* Oversaw personnel related tasks including hiring, mentoring, performance reviews, regulatory training, and managing annual budgets of up to $9 million* Collaborated with executive business partners to establish strategic goals, timelines, and benefits of platform improvements and migrations* Created executive management report outs and presented goals, status, and communicated issues* Managed external vendors ensuring they understood urgency, timelines, and qualityHighlights:* Significantly streamlined processes that reduced fulfillment forms 50%, added a client electronic signature, enabled straight through processing, and reduced manual intervention * Enabled cost reductions of $6 million annually by redesigning platform and business processes, streamlining workflow, and creating “no touch” straight through processing* Designed a client fulfillment and operations workflow platform, resulting in eliminating 11 applications and creating a single platform saving $37 million in technology expenses and an additional $4 million annually in operational costs* Developed a reusable electronic signature platform for commercial credit clients, resulting in a 50% reduction in cycle time and created a paperless employee experienceo Eliminated mailing costs, reduced the need for scanning/imaging/filing work, and improved risk mitigation by improved signer authenticationo Allowed customer self-service along with auditing, collateral tracking, and risk mitigation* Migrated a large team from Waterfall to Scrum Agile Methodology

Bern, Bern, Ch

Recruited to manage the overall solution initiative, its development and delivery to the client. Accountable for the Jacksonville, FL Solution Center P&L, resource planning and allocation, oversight of all application development, account management and participation in defining corporate strategy.iSolutions achievements:o Managed P&L for the Jacksonville, FL officeo Established a Service Management initiative within iSolutions to manage resource allocations across projects and clients. o Executive sales supporto Helped grow the team from 6 to over 45 in 14 months