Randall Hoffmann Email & Phone Number

Des Moines, Iowa, United States

• Managed Fraud Strategy at a Credit Union level to mitigate fraud risk by creating rules in DefenseEdge, CardinalCommerce, and Falcon.-Client portfolio includes 18% reduction in fraud loss compared to attempted fraud and 26%increase in rule efficiency over 12 month period• Optimized existing Fraud Strategy rulesets by performing longitudinal analysis of risk exposurecompared to client impact• Analyzed SAS/SQL data queries for historical and real time fraud trends to quickly mitigate novelfraud activity and minimize losses• Collaborated with Client Leadership, Fraud Detection, Fraud Prevention, and Data Science teams toto research potential fraud exposures and provide analysis of the potential impact of new rules• Created dashboards of key performance metrics used for monthly client meetings communicatingrule change, client financial impact, and health of fraud strategy,

Des Moines, Iowa, United States

• Led Spanish Credit Card Non-Fraud team of 12 in customer facing intake and processing of fraud andnon fraud chargeback claims.-Team performance reflected highs for department in claims closed per hour, chargebackeffectiveness, and departmental lows for compliance findings• Compiled database queries via Tableau to identify priority claims, improving team efficiency inmeeting critical deadlines• Acted as department subject matter expert for Amex, Visa and Mastercard core rules, includingcreating and maintaining policy to reflect industry compliance• Designed reporting macros in MS Excel to create forms and automate data visualization

Des Moines, Iowa, United States

• Investigated consumer claims in client-facing role to determine potential fraud, loss exposure, andcollect data used in fraud and non-fraud chargebacks• Worked queue of fraud and non-fraud claims in cradle to grave style, including data collection,chargeback, representment, pre-arbitration and arbitration

Olney, Md

• Provide excellent customer service while conducting transactions in a timely and accurate manner• Support branch staff by managing flow of customers as a stagecoach and assist platform through the use of auxiliary resources such as Banker Connection, Cash Optimization, and Policy and Procedures• Perform operational tasks such as ordering branch materials, ensuring retention of relevant paperwork, control tasks regarding health and safety, and cash management.• Regularly use Spanish proficiency to assist customers who enter the branch to provide additional customer service and to assist in product sales.

Farmington, Pa

• Coordinated interviews and hiring for over 500 candidates• Directed and responsible for a staff of upwards of 40 employees, managing projects and instruction• Use of Microsoft Word and Excel to organize, analyze and transfer large sets of data concerning time management, project completion and governance of resources• Conflict resolution, mediation, and training experience in a professional environment

Farmington, Pa

• Acted as the liaison between patrons of the heritage reservation and employees, primary customer service representative• Directed and responsible for a staff of 8 employees, managing equipment and training of customer service skills• Responsible for business management of commercial goods as well as maintenance, use and acquisition of equipment

Farmington, Pa

• Responsible for inventing new program and optimizing scheduling for instruction of over 100 youth weekly.• Directed and responsible for a staff of 4 employees, on the job training and development of work habits, youth instruction and cultivating a disciplined work environment• Conducted evaluations of staff to target areas of improvement, and created personalized improvement plans.

Farmington, Pa

Olney, Md

• Management of hiring, training, and scheduling of duties for part-time workers • Overseer of Restaurant during shifts, responsible for business, delegation, customer service and procedure

Olney, Md

Farmington, Pa

Master Of Business Administration (M.B.A.), Master Of Business Administration, Focus In Human Resource Management

Bachelor'S Degree, Psychology

Minor in Speech Communication

Education record