Built and developed relationships with key client decision makers to gain new business. Work collaboratively with sales to influence using new service offerings. Educated assisted living facility staff/skilled nursing facility staff to ensure best utilization of service offerings. Enhance communication with interdisciplinary staff.

Exceeded target annual script volume goals by 25%. Converted 75% of assisted living residents to preferred pharmacy by demonstrating value proposition.Team lead for 5-state Western region conducting weekly calls to strategize on key points, such as improving effectiveness and outcomes, identifying areas of focus, overcoming customer objections, and assisting in managing regional areas to meet goals.

Perform extensive cost analysis to define benchmarks and cost-saving strategies regarding patients’ pharmaceuticals. Provide quality account management, renewing contracts and upselling additional services to contribute to revenue goals. Address client issues quickly, serving as the liaison for internal departments and the customers. Maintain 100% account retention by strengthening relations through strong follow up within previously neglected territory. Also, improved collaboration with internal teams to provide the best service to clients. Upsell services and renew contracts for 30 accounts within Northwest U.S. territory. Communicate value proposition to increase business within highly competitive market. Demonstrated leadership, educating clients’ on CMS changes and instructing clients’ staff on product guidelines, reports, and online tools and resources as well as providing consultation and operational support.

Account Management / Business Development National Account BDM for Arizona territory. Developed strategic business plans and collaborated with Senior Management Teams of 30 local / national accounts / assisted living facilities to increase resident participation, expand business, and maximize profitability for Omnicare long-term pharmacy services. Participated in national account expos and vendor fairs.  Number #1 producer (across the nation) for 4 consecutive quarters in med conversion.

Marketing / Business Development / Assessments for admissionIdentified and pursued opportunities and cold called to secure referrals and patients. Expanded relationships within the medical community, frequently becoming preferred vendor. Conducted presentations that influenced patient / family to select facility, based on feedback from key players. Coordinated member enrollment.  Ranked as top producer within highly saturated territory, meeting / surpassing weekly referral quotas and generating 30% annual revenue increase; continually acknowledged for above-goal performance.  Served as referral partner to healthcare facilities; educating and supporting patients and family members. Called on hospitals, gaining access to key players, building partnerships and overcoming regulatory sales restrictions by advocating Hospice Family Care services for the benefit of patients to secure untapped referral sources...