Randall Cooper Email & Phone Number

Temple, Texas, Us

Experienced IAM professional specializing in leading the development, implementation, and maintenance of robust IAM programs. My focus on strategic transitions and IT environment enhancements ensures the security and integrity of user identities and access privileges. I align IAM policies, procedures, and standards with industry best practices and regulatory requirements, fortifying overall cybersecurity posture.Key Achievements:• Led the design and execution of IAM solutions, overseeing user provisioning, de-provisioning, and access reviews across platforms, enhancing operational efficiency and reducing security risks.• Collaborated with cross-functional teams to assess business needs, streamline access processes, and optimize workflows, resulting in increased efficiency.• Conducted regular audits, identifying vulnerabilities, mitigating threats, and ensuring compliance with security standards including NIST CSF and SOX.Notable Projects:• Successfully delivered a Joiner process, overcoming two legacy failures.• Executed a seamless SailPoint IIQ 8.1 to 8.3P1 upgrade, establishing a new SailPoint Development environment, Code Repository, and UAT process.• Transformed the User Security IIQ Form Access Request page, eliminating post-request Manager approval, introducing an efficient reminder, and implementing an escalation workflow, achieving a 25% efficiency improvement and SLA adherence.• Rolled out a new RBAC system with 18 RBACs and developed new policy standards.• Initiating Okta implementation in 2024 for Customer and Employee MFA, PAM, and Federation.Additionally, I played a crucial role in supporting enterprise projects, including the Oracle to Workday migration and Business Platform migrations. As a leader, I effectively managed team performance, significantly improving the ticket queue backlog from 300+ to 120, enhancing documentation standards, and optimizing employee performance.

Houston, Texas, Us

Provide operational and engineering support in key technologies for newly formed Cyber Fusion Center focusing on Security Information and Event Management (SIEM), Security Orchestration, Automation, & Response (SOAR), Endpoint Detection & Response (EDR), and Stealthwatch.• Managed through multiple strategy changes in newly formed CFC• Supported transition from Baker Hughes McAfee Suite to GE and then back to Baker Hughes• Transitioned off of Dell Secureworks to BAH Managed Services and absorbed SIEM and EDR service gaps that were left as well as removing RedCloak client from environment• Managed transition from McAfee SIEM to Splunk Enterprise Security• Deployed Crowdstrike to 65,000 clients and 1 year later migrated from Crowdstrike to Microsoft Defender ATP in 2.5 months• Support Audit requirements including ISO 27001, SOX, NIST CSF, GDPR, and HIPAA.• Managed deployment of 18 network security sensors for improved east-west traffic monitoring• Supported migration of 65,000 McAfee AV clients to Microsoft Defender for Endpoint• Delivered initial implementation of Palo Alto Cortex XSOAR for Case Management and Security Orchestration, Automation, and Response capabilities with 5 data source integrations for the CFC

Houston, Texas, Us

Responsible for the build-out of the IAM Enterprise Operations team for the day-to-day support of Active Directory, Microsoft Identity Manager (MIM), Privilege Access Management (CyberArk), ADFS, LDAP, PKI, DNS, and other technologies for the newly formed BHGE. Expanded team to sixteen to support IAM integration efforts for Okta, Radiant Logic, Saviynt, Workday, and Fieldglass projects. • Supported critical out of date OTP and DNS infrastructure upgrade due to Covid Work from Home enterprise initiative• Assisted SAP Operations team by providing automation for SAP CUA license clean-up effort resulting in $12mil in license savings.• Conducted MIM clean-up effort on AD, LDAP, and SQL connector resulting in 1 million objects deleted for improved system performance.• Participated in numerous GE Separation projects including Workday, Fieldglass, GE Oil & Gas Employee Harmonization, IBM SAP Cloud Migration, Office 365, AWS, and Azure. • Organizational change drove a 29% YOY ticket increase and team delivered 9% reduction in SLA response time while maintaining customer satisfaction rates.

Houston, Texas, Us

Provided project leadership, strategy design, and vendor selection in the development of a new identity and access management solution for the newly formed BHGE (Baker Hughes & GE Oil and Gas) merger. Scope included 20 vendor assessments and analysis for Active Directory, Virtual Directory Services (Radiant Logic), Federated Identity Management (Okta), and Identity Governance and Administration (Saviynt). • Project activities included RFP’s, Vendor Comparisons, SOW’s, Vendor Onboarding• Support Baker Hughes/GE Oil & Gas (BHGE) IAM Operations merger activities

Houston, Texas, Us

Responsible for software and hardware asset governance across BHGE. Maintain ISO governance and compliance program and Software Asset Management. Develop, support and enforce applicable policies, standards and guidelines for BHGE compliance and regulatory needs to align to GE Digital Technology.

Houston, Texas, Us

Direct global team of 11 managing a security platform consisting of McAfee (EPO, AV, DLP, HIPS, FRP, SIEM), Dell SecureWorks RedCloak, Lancope, iSensor, Tanium, Websense, Palo Alto, F5, Web Filtering, AD, ADFS, FIM, DHCP, and PKI.IT Pillar Owner for Enterprise Architecture and IT Project Gate reviews, manage and participate in Cyber Security Incident Response activities, and assist and enforce IT Security standards.• Support GE Oil & Gas merger activities including migrating security clients to GE Digital platform• Eliminated $500k in yearly costs from IBM managed datacenter contract by taking ownership of F5 infrastructure• Improved IT security client compliance from 68% to 97% for Windows-based servers covering McAfee suite of products

Houston, Texas, Us

Responsible for COE, configuration management, and vulnerability management supporting 50,000 PC and 5,500 server environment. Includes Microsoft System Center Configuration Manager (SCCM), application lifecycle management, application packaging & deployment, patch management, security/audit compliance, vendor management, and project management.• Project Management leadership and technical direction for 2015 project to eliminate 1,035 Windows 2003 servers in 8 months, achieved $3.5M in cost savings and improved security compliance• Implemented Unix Patch Management process to patch 1,500 Unix servers for improved Security Compliance.• Improved Security Compliance with 98.5% Overall Patch Security Compliance for Wintel Servers and PC’s.• Improved Operational Metrics by decreasing SLA support queues from 16 days to less than four days.• Provided Project Management leadership to reduce 224 server SCCM 2012 infrastructure to 12 resulting in $400k yearly infrastructure savings, 2.5TB monthly application deployment related network traffic reduction, redirected 9,000+ calls per month from Help Desk to User Self Shopping website ($500k in yearly savings), and $1M in software license savings in annual Microsoft Enterprise Agreement True-Up.• Continual Process Improvement by implementing Automatic Unused Software Reclamation with $200k in license savings and introducing Software Rental for more efficient software license management.• Directed numerous Process Improvement projects including CIO directed 30 Day Breakthrough goal resulting in over $1M in cost savings and reduction of 2,000+ calls per month and 60% Reduction of Supplier Management Office work tickets.• Successfully managed multiple projects and rollouts including SAP, Office, Internet Explorer, Adobe Reader, Siemens PLM, Windows 7/8.1/10, Advantage Field Image, HS&E Awareness, custom product line images, and Microsoft TAP programs. • Supported 4 integration projects ranging from 1,000 to 8,500 employees

Dublin, Ireland, Ie

Directed five employees responsible for common PC operating system platform, global automated application deployment, application packaging, patch management, Symantec Antivirus, application lifecycle management, and vendor management. Managed Microsoft Enterprise Agreement and Premier Services contracts and software license compliance. Directed migration from LANDesk to Microsoft System Center 2007 within 3 months covering 15,000+ clients. Developed and deployed Symantec DLO to over 2,000 clients for pc backup and created global desktop hardware standards. Managed multiple vendors including contract negotiations with Microsoft, Dell, LANDesk, HP, Symantec and SHI. Introduced automated application deployment to Cooper Industries.• Managed $10M three year Microsoft Enterprise contract agreement, which was first Microsoft Enterprise Agreement for Cooper Industries.• Achieved $200K in yearly savings by standardizing Antivirus suite across seven divisions.• Successfully deployed SAP to 15,000 clients in two months where Cooper had spent the previous 12 months trying to manually deploy to 1,700 clients. • Achieved $800K in savings by deploying Common Operating Environment across seven divisions, eliminating 60+ divisional and regional images.

Houston, Texas, Us

Managed 14 employees including three regional employees providing North America desktop field services for Baker Hughes Atlas, INTEQ, and Drilling Fluids divisions and the Houston Technology Center. Performed desktop pc management, oversaw print services, asset recycling, shipping and receiving, developed custom desktop images, managed software license and provided wireless and onsite network support. Assisted in designing a new IT Service Management application based on ITIL Framework.• Served as co-Project Manager for pilot of Dell Deployment project to use Dell for pc deployment to North America region and Project Manager for pilot of Dell staff augmentation project for savings of $500k in support costs• Key driver for Onsite team process improvement initiative for Radia application deployments for reduced installation times

Sugar Land, Tx, Us

Directed seven employees responsible for service desk and IT field support, IT Asset management, software license management, and managed printer administration. Redesigned and directed global implementation of Champion’s help desk application and procedures. Managed global hardware inventory of $2M and implemented strategic pc refresh lifecycle. Managed $1.4M Microsoft Enterprise Agreement and developed strategic plan for global software license management. Oversaw printing strategy for North America and managed strategic desktop pc global partner agreement with Dell. Served as administrator of Champion Technologies Microsoft Volume License Services.• Reduced pc field replacement turnaround time from several weeks to three days and desktop images from 17 to 2 while incorporating 13 different pc hardware models.• Achieved 18% cost reduction through improved asset management and IT support strategies

Houston, Tx, Us

Managed 21 employee Technical Support department consisting of help desk, IT field support, desktop configuration management, automated software distribution, and software license management with $1.9M annual operating budget. Converted Windows XP for 5,000 users replacing 1,000 PC’s to a managed desktop environment integrating an automated software distribution application (HP Radia). Managed hardware inventory of $4M and a $1.6M software inventory. Oversaw 42 new branch openings and streamlined HEAT case management system for the IT department by improving workflow procedures and evaluating standard operating procedures. Implemented desktop patch management process using Microsoft Software Update Services (SUS) and HP Radia with 99% of all required patches deployed within 48 hours of notification.• Improved overall department performance and decreased call abandonment rate from 10% to less than 1%, lowered average speed to answer from 1:42 to less than 30 seconds and decreased average abandon time from over three minutes to under 35 seconds. • Increased employee phone performance by over 300% with overall department workload doubling.• Reduced desktop images from 13 to 2 and supported the integration of 128 new software applications post XP conversion. • Developed strategy for desktop, printer and user data conversion for three merger acquisitions consisting of 8, 6 and 28 locations with each system conversion taking place over one weekend. • Managed 33 contractors on largest merger (finished $42,000 under budget), supported dual environment for conversion weekend, and assisted in new back office operations center and DR site in Dallas. • Delivered IT Total Cost of Ownership initiative with Dell and IBM using department as baseline for quality and performance delivering results in the top 15% rank against industry standards.

IT Customer Support Center Senior SupervisorIT Customer Support Center Level II TechnicianIT Customer Support Center Level I Technician