Randall C. Email & Phone Number

Alpharetta, Georgia, Us

Solutions Architect for FOSS (Facilities, Operations, Safety & Security) Team in Georgia’s largest K-12 district: Delivering architectural guidance for Esri ArcGIS Enterprise and Tyler Enterprise Public Safety projects, along with additional initiatives.

Contracted to provide services supporting a large-scale OpenStack private cloud for a major telecommunications provider, managing over 40,000 bare metal servers. Responsibilities encompass Kubernetes troubleshooting and administration, Ceph distributed storage, network, and Linux administration, as well as server hardware and software troubleshooting.

Atlanta, Georgia, Us

Led Infrastructure and DevOps teams in several major IT initiatives, spearheading a cybersecurity workshop that identified 250+ vulnerabilities, and laying the groundwork for ongoing security enhancements. Realized over $200K in cost efficiencies through budget optimization and resource management.Increased Agile velocity by 70%, accelerating solution delivery for several product teams, and demonstrating strong project support coordination. Redesigned backup infrastructure, reducing backup windows from 8 hours to 1 hour, while implementing robust long-term archiving strategies for compliance and efficiency.*Technologies Utilized*Cloud - AWS, GCP, GKE, EKS, VPNs, VPCs, Load Balancers, WAF, RDS, DNS, Compute, S3.DevOps - Kubernetes, Terraform, Ansible, Docker, Git, Backstage.Networking - SonicWalls, Cisco (Nexus, Catalyst, Meraki). VPNs (IPSec, SSL/TLS). Observability - LogicMonitor, Datadog, Splunk, SolarWinds.Software - Veeam Backup, MS365, Intune & SCCM, OS (Windows & Linux).Hardware - Cisco UCS & UCSx Blades. Pure & Tintri Storage.

Atlanta, Georgia, Us

Expanded the IT team from 2 to 8 engineers supporting over 300 users, covering Desktop Support, System/Network Administration, Database Administration, and Project Management. Analyzed and reduced the IT budget by over $75,000 annually through the elimination of unnecessary expenditures.Oversaw 2 data centers, 60+ Windows and Linux VMs, and a 10-node VMware managed cluster. Implemented comprehensive documentation and workflows. Demonstrated expertise in system administration, security, and networking. Guided the transition of legacy applications to cloud platforms.Worked alongside the CISO and consultants to align the organization's security with NIST and CIS Security Frameworks.

Atlanta, Georgia, Us

Provided Tier 3 Network & System Administration expertise at the Office of Commissioner of Insurance and Safety Fire, consulting on technology upgrades.Enhanced ticketing system, reducing resolution times from over 3 days to under 8 hours.Optimized Fortinet infrastructure (FortiGate, FortiAuthenticator, FortiMail, FortiAnalyzer) for better endpoint visibility and control. Utilized Wireshark, Nmap, and Nagios for network analysis and monitoring, resolving application dependencies and network issues, aiding in project optimization.Improved system resilience by migrating Active Directory users to Office 365 with MFA and Conditional Access, and implemented a Veeam Backup & Replication solution, reducing disaster recovery times from 24 hours to 6 hours.*Technologies Utilized*Cloud - AWS, Azure, RDS, MS SQL, DNS Zones (Public & Private), VPCs, VPNs, Cloud Storage (Block, Object & Blob). Compute (Ec2, Azure VMs). Azure Web Apps.Networking - FortiNet, Cisco (ASA, Meraki). VPNs (IPSec, Site-to-Site, SSL/TLS). AT&T VOIP. Dell PowerSwitch.Observability - PRTG, Nagios, CloudWatch, MS Graph. Netrix, Tenable.Software - Veeam Backup, Exchange 2010, 2016, MS365, vCenter, ESXI, Oracle Databases, Intune & SCCM, OS (Windows & Linux).Hardware - Dell PowerEdge, Dell MD, ME & Unity Storage.

Ga, Us

Delivered system and network engineering expertise to implement network and storage solutions to support multiple proofs of concept designs for Digital Forensics and Data remediation and restoration projects.I gained relevant experience with technologies including Dell, Cisco, and HP Switching technologies, Cisco site-to-site VPN integrations, firewalls, VMware Virtualization, Veeam, NetApp, and Fibre Channel storage systems, NIST, and ISO 27001 Security Frameworks. To boost operational efficiency across the organization, I researched and spearheaded the configuration of a JIRA ticketing instance with a Kanban board eliminating missing billable items for Project Managers, Data Engineers, and Forensic Examiners by 25% and better streamlined the software engineer team's development backlog.

Stockholm, Stockholm County, Se

Hired, guided, and empowered a team of 15+ technical support engineers supporting a global CPaaS omnichannel engagement platform for 500+ North American and Canadian clients.Prepared client presentations regarding topics such as historical Technical Support incidents, SLA reporting, quarterly and yearly analysis of marketing campaigns, and engagement effectiveness.Leveraged relationships with US-based telecom carriers, such as Verizon, AT&T, and T-Mobile to ensure resolution for Tier 1 client incidents and escalations and provided Root Cause Analysis (RCAs) where applicable.After being promoted to Support Manager, I influenced improvements in employee engagement survey results for the key drivers of "Workload", "Management Support", and "Growth".

Stockholm, Stockholm County, Se

Provided Tier 3 operational support for a global Application-to-Person (A2P) platform performing advanced Linux Administration tasks, including deployment, maintenance, and troubleshooting within the AWS Cloud and co-located data centers.Facilitated the roll-out of the organization's new REST API platform, executed QA testing, and assisted in the migration of many Fortune 500 clients onto the product contributing to over $100,000 in yearly revenue generation.Formulated and disseminated technical documentation while serving as the lead supervisor for the 12+ member CNOC team, managed 24/7 support operations, shift scheduling, and task assignments, and provided SLA reports regarding client-submitted incident requests.

Configured, staged, and provided on-site installation to deploy small to medium-sized wireless solutions for commercial clients throughout the United States. Developed expertise with Cisco and HP switching and routing technologies and RADIUS server authentication mechanisms.Responded to inbound email and phone troubleshooting requests via a proprietary ticketing and VOIP telephony system in a 24/7 NOC and maintained a 97%+ call quality metric while handling over 50 calls per shift.

Master Of Science - Ms, Information Technology - Information Assurance And Cybersecurity Management

Bachelor'S Degree, Information Technology - Systems And Security