Provide exceptional facilitation of orientation and various workshops in a way that is easily understood and translates to measurable behavioral change. Facilitated experimental learning exercises and provoke rich discussions during learning sessions and events.Conducted research on local organizations in Burlington, Camden and Mercer counties to find new opportunities for collaboration.Worked closely with VP of Programs to launch new training programs and events as well as review all revenue projections.Adept at promoting awareness regarding programs and company initiatives while working to plan and coordinate important events. Skilled at planning, coordinating, and executing community events in accomplishing goals.Successfully managed and grew the most utilized program in the agency called Bridges 2 Success.Engaged in many public speaking opportunities for outreach to potential clients and partners as well as moderating a panel at our statewide fatherhood conference.

Nominated to facilitate the corporate new hire training workshops and orientations.Created and facilitated the Earn & Learn Internship 5-day training program.Coached individual clients through career transitions, using one-on-one personality assessments, mock interviews, and creative exercises.Increased strategic partnerships with outside vendors by 50%.Managed multiple teams of loyal, dedicated job readiness trainers, Adult Basic Education and High School Equivalency, and course instructors.Motivated diverse teams and increased productivity by 20% with the resume team.Delivered up to 15 workshops monthly in various aspects of career development for B2W, specializing in career transition.Supported more than 50 remote clients, using Internet-based facilitation tools and telephone coaching.Coached over 500 individuals that have been formally incarcerated or involved in the criminal justice system.

Improved client satisfaction index from 86% to 92% within two years, which provided immediate resolution of customer issues to preserve and build long-term brand loyalty.Co-developed a new motivational on-the-job training program which reduced employee turnover by 40%.Designed and facilitated new employee training classes for Account Managers.

Established productive, professional relationships with key personnel in various employment sectors.Met assigned targets while consistently exceeding sales goals by maintaining 118% new hire rate.Coordinated hiring recruitment events for those formerly incarcerated exceeding new hire goal by 26%.Coordinated the involvement of the team, including support, service, and management resources, in order to meet account performance goals as a team.Developed and facilitated the presentation for prospects at the Department of Probation and inmates at Riker’s Island Correctional Facility.

Developed and facilitated the use of telemarketing scripts for all new hire customer care representatives.Managed existing accounts to assist small businesses in increasing sales by 35%.Negotiated foreign currency exchange rates with the trading desk for corporate clients.Redesigned customer application processes and increased approval rates.