Randall Eubanks Email & Phone Number

Wilmington, North Carolina, United States

Leland, North Carolina, United States

Continuously served as the clients’ first point of contact, fostering strong client relationships and delivering personalized financial solutions. Managed the end-to-end process of cash shipments, including coordination with armored car services, scheduling pickups, and ensuring accurate documentation. Provided guidance and approval on complex financial transactions; including wire transfer limits up to $100,000. Leveraged strong analytical skills by analyzing reports related to BSA/AML, identifying potential risks, and implementing preventative measures. Designated as the branch operations champion, overseeing critical areas such as in-branch data retention, signature card compliance, safety deposit box compliance, and BSA/AML adherence.

Leland, North Carolina, United States

Handled compliance of audit operations, ensuring adherence to regulatory issues and standards. Analyzed risk and researched account security features, demonstrating a commitment to minimizing fraud on clients' accounts. Educated clients on BSA compliance requirements and digital self-service solutions, including ATMs, Online, and Mobile banking, contributing to a seamless and compliant banking experience.

Wilmington, North Carolina, United States

Processed customer transactions accurately and efficiently while prioritizing customer needs. Multitasked with a sense of urgency in a professional setting. Gauged customers in conversation in order to properly make introductions’ to bankers so the best service could be provided. Managed operational risks in a high pace environment and worked with confidential information. Participated in observational coaching in order to enhance customer service skills. Abided by banking and federal regulations to ensure customer safety.

Wilmington, North Carolina, United States

Key Holder. Coordinated and directed all personnel and managed customer service relations. Recruited, tested and interviewed new hires. Responsible for managing and training employees. Served as an executive in management team. Worked closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures. Prepared staff handbooks and conducted new-hire orientations. Facilitated customer satisfaction through immediate resolution of conflicts for strengthened customer retention and loyalty. Distinguished performance maintaining timely and accurate reporting.

Wilmington, North Carolina, United States

Key Holder. Maintained proper internal controls for customer financial transactions. Managed customer relations, refunds, questions, customer complaints and feedback. Conducted interviews, hired and trained staff, as well as assisting with on-boarding processes. Provided cashier duties as needed and used discretion and judgment in order to offer superior customer service. Conducted weekly and physical inventory control measures, as well as managing truck orders. Catered small and large events and ensured that the kitchen, dining room areas and storage facilities were clean and maintained. Maintained appropriate product levels in the display locations throughout the store. Efficiently handled daily tasks and employee relations. Conducted weekly and monthly audits to ensure proper procedures and store functions.