Randall Guzman Email and Phone Number
Randall Guzman work email
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Randall Guzman personal email
Customer-focused IT professional with experience in technical support, customer service, trainer, team lead and subject matter expert. Six years of experience working and supporting HP products like computers and printers. Knowledge of multiple platforms, applications and technology tools. Recognized for the ability to work diligently through problems and provide on the spot assistance. Experience in management and non-management roles.
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Second Level Support EngineerHp Jan 2017 - PresentCosta RicaApplies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most… Show more Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. Show less -
Technical Team LeadHp Nov 2013 - Dec 2016Tech Lead for the Retail Support Group (RSG) that provides technical support for HP consumer products like computers and printers. Floor support for technical and non-technical questions, customer escalations, quality analyst, trainer for new hires, trainer for new products, metrics analysis and reports, and supervisor backup. -
Subject Matter ExpertHp Jul 2011 - Nov 2013Costa RicaSME for the Personal Systems Group (PSG) that provides technical support for HP commercial computers. Floor support for technical questions, technical escalations, trainer for new hires, trainer for new products, trainer for Authorized Service Providers (ASP), escalations to second level, HP Elite products expert and technical metrics reports. -
Technical ConsultantHp Sep 2009 - Jun 2011Costa RicaFront line technical support agent for HP commercial computers. Provided tech support for the Latin America and Caribbean regions.
Randall Guzman Skills
Randall Guzman Education Details
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Computer Systems Networking And Telecommunications -
Computer Systems Networking And Telecommunications -
Electrical And Electronics Engineering
Frequently Asked Questions about Randall Guzman
What company does Randall Guzman work for?
Randall Guzman works for Hp
What is Randall Guzman's role at the current company?
Randall Guzman's current role is Second Level Support Engineer.
What is Randall Guzman's email address?
Randall Guzman's email address is randall.guzman@hp.com
What schools did Randall Guzman attend?
Randall Guzman attended Universidad De Costa Rica, Tecnológico De Costa Rica, Universidad Hispanoamericana (Cr).
What skills is Randall Guzman known for?
Randall Guzman has skills like Networking, Technical Support, Management, Microsoft Excel, Cisco Networking, Customer Service.
Who are Randall Guzman's colleagues?
Randall Guzman's colleagues are Ionut Alexandru Nedelcu, Sammelal Jatwar, Gagan Singh, Subhash Nadagouda, Stephan Kohn, Jt Bovee, Nut Tadameteesup.
Not the Randall Guzman you were looking for?
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Randall Guzmán García
Facilities Management Assistant Of The Church Of Jesus Christ Of Latter-Day SaintsHeredia -
Randall guzman
San José -
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