Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most… Show more Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. Show less

Tech Lead for the Retail Support Group (RSG) that provides technical support for HP consumer products like computers and printers. Floor support for technical and non-technical questions, customer escalations, quality analyst, trainer for new hires, trainer for new products, metrics analysis and reports, and supervisor backup.

SME for the Personal Systems Group (PSG) that provides technical support for HP commercial computers. Floor support for technical questions, technical escalations, trainer for new hires, trainer for new products, trainer for Authorized Service Providers (ASP), escalations to second level, HP Elite products expert and technical metrics reports.

Front line technical support agent for HP commercial computers. Provided tech support for the Latin America and Caribbean regions.