• Firewall management for Palo Alto, Checkpoint, & Cisco ASA+IPS Firepower devices. • Set up new Palo Alto Firewalls for Performance Hub Cloud Interconnect Datacenters.• Cloud Infrastructure. Working in Amazon AWS.• Managing Cisco AnyConnect VPNs. Troubleshooting user disconnection issues.• Managing Cisco ASA + Firepower IPS solution. Upgrading devices and troubleshooting related issues.• Device management for all aspects – including updating local device passwords, fixing bug memory-leak issues, and upgrading devices to new versions to fix security vulnerabilities.• Supporting Cisco Meraki environment for Contact Center and Clinical Review users.• Migrating ~85 L2L VPN Vendors to new Cisco Router Hardware.• Daytime On-Call Support for IT Network Team. Investigating new ticket issues as they come in and joining tech bridges for P3 and higher issues.• Configuring decrypt environment for separating cloud and internet traffic.• Configured, Mounted and Installed new Cisco SDA Switches.• Upgrading device software to remediate bugs and vulnerabilities.• Decommissioned old Checkpoint Firewall devices from the network. Removed uplink switchport configs, wiped devices, removed vlans, dns names, firewall rules, and CMDB information.• Decommissioning old Vendor VPN Tunnels.• Worked with Red Hat Ansible Automation.• Creating network changes when necessary, presenting in weekly CAB meeting and executing.• Opening tickets for down or impaired circuits with telco’s.• Helping onboard and train new employees.• Testing new design implementations in our test lab. • Documenting new device implementation designs.

• Set up GRE over IPSEC VPN Tunnels for Customers to 3rd Party Vendors and updated routing to use new connectivity. Set up BGP neighbors, routing-maps, prefix-lists and VRF configurations.• Received in-depth Microsoft Azure cloud technology training.• Led customer migrations and new code version go-lives. Handled network tasks and responsibilities, which included ensuring firewall rules were in place, verifying nats and routing were correct, clearing f5 cache, opening up the firewall rules to public, live troubleshooting with internal teams and customer.• Deployed new customer builds. This included: creating new tenant networks using vRealize automation, deploying NSX components – logical switches, routers, load balancers and adding DFW and Checkpoint firewall nats, object groups and rules. Configured NetFlow for customer billing metrics. • Created F5 VIP’s/pools/nodes. Set up data groups and iRules for customers. Configured HTTP profiles – HTTP compression, web acceleration, and one-connect profiles. Created CSRs, SSL profiles, and imported certificates. Manually configured F5’s - vlans, ip addresses, sync and failover settings, as well as licensed and added devices to BIG IP.• Audited current network configurations – ensuring the same F5 certificates, profiles & settings are copied over to customers’ new environment as well as firewall objects and rules. • Served as network monitoring lead. Discovered network devices, configured alerts and notification profiles, and investigated when alerts arise. Created custom MIB alerts.• Assisted Client Performance Testing. Checked NetFlow data to view internet bandwidth usage and F5 statistics – Current Connections/Max Connections, CPU, etc.• Used new VMware virtual NSX Routing/switching platform. Created distributed firewall rules in vSphere as well as Checkpoint Firewall for physical or mixed environment networks.• Troubleshot connectivity/customer issues.

• Assisted Mayo Clinic to deploy Cisco ISE security profiles across 250,000+ devices connected to network as part of NAC project.• Worked with multiple stakeholder groups to identify device types, analyze network data, and write profiles to identify devices connected on the network. • POC with one of largest stakeholders, HTM (Health Technology Management) which owns >25,000 devices that connect to the network in multiple ways. Worked with them to profile their devices.• Assigned static IP addresses and hostname/alias entries in DNS.• Appointed work to others consisting of gathering network information or verifying it.• Helped with remediation of devices that were failing authentication• Gained a deeper understanding of authentication protocol 802.1x.• Tracked down failing devices for analysis to determine root cause.

• Mounted entire network rack, cabled, and recorded asset management data in our new colocation site.• In charge of all cabling duties on Kwik Trip campus including punching down patch panels, terminating ends, tracing cables using inductive amplifier and fluke device and other troubleshooting.• Maintained neat and tidy cable management. Removed unused cables. Entered cable orders.

• Project coordinator for IP re-addressing including vlan redesign, NAT assignments and a zone firewall for new store layout.• Created network for wireless carwash design.• Lead contact w/CenturyLink. Managed > 500 stores primary T1 circuits and 3G/4G backup VPN tunnels. Troubleshot T1 MPLS VPN circuit issues and assisted store co-workers with troubleshooting issues.• Configured and install 3G/4G routers w/ BGP, Cisco switches, Cisco access points, and Crestron devices on the network. • Troubleshot issues in all areas of the network / first-line support for ServiceNow tickets. Supported over 10,000 employees on campus and at stores.• Designed and configured 4G and DSL site-to-site VPN’s at remote locations with encryption.• Completed Cisco access point rollout. Configured, labeled, and mounted throughout entire campus. Previously spent weeks troubleshooting Wi-Fi problems around campus.• Supported ATM’s and ANGI CNG network equipment at stores.• Set up and tested network devices in our NOC before sending to stores.• Installed TACACS security and master admin passwords on all campus and store routers and switches.• Worked on Cisco ISE roll out.• Configured and maintained PRTG sensors to monitor network connections. Began working with new monitoring system called Firescope.• Created VPN profiles for outside vendors with proper DACL’s.• Configured ports and port-channels, trunked ports, adding vlans, locating switches, adding QOS settings etc.• Desktop support assistance using RDP and VNC.• Tested fiber connections, and other network maintenance.• Created and maintained DNS records – rewrote scripts as part of the new IP scheme project to remove old records and update w/ new addresses.• TFTP Files to/from the network to switches and routers. Updated the OS version, installing licenses.• Worked closely with Security, Telecom, Systems Administration and Production teams in ensuring requirements were met.• Documented step-by-step procedures

• Led JDA Training Program. Installed network settings, software and wireless printers on ~40 laptops.• Installed TACACS security settings on all store routers and switches (~2000 devices).• Submitted requests into Change Management (Service Now). • Checked 3G backup tests weekly and resolved failed connections.• Monitored HEAT calls and addressed problems.• Supported Cisco IP Phone roll out project. Created vlans and added devices to those vlans.• Developed scripts using VBScript.• Ensured T1 SLA requirements were met. Documented insufficient durations.

• Developed deeper understanding of inventory, supply chain, and waste management.• Gained experience in business fundamentals.• Learned ways to handle situations in a better manner - (unhappy customers, etc.).• Checked-in vendors & collected invoices.• Collaborated with many different types of people.• Unloaded truck supplies, stocked shelves, clean/maintain store.

• Learned techniques of running a family owned, small business.• First job- learned proper ways of communicating with customers.• Inspected, cleaned and shaped and maintained trees.• Carried customer's trees, bailed them, and tied them onto the roofs of cars.• In summer picked pinecones, trimmed down trees, cut brush.

• Responsible for running the store on my own, including closing.• Checked-in movies, stocked shelves, vacuumed floors, watered plants.• Helped with moving large equipment from car to store, vice versa.• Handled money and first experience interacting with paying customers.