Randall Longmire Email & Phone Number

Sydney, Nsw, Au

Sydney

Sydney, Australia

Sydney, Australia

Led a team of 5 communication specialists servicing the operational needs of more than 15,000 employees.

Responsibility for ensuring quality communications relating to operational and project related change are delivered in a timely fashion to Retail & Business segments, including Relationship Managed Private and Corporate businesses.This responsibility included analysing capacity requirements and making adjustments to suit; building strong sustainable business relationships; aligning and working closely with change initiators to ensure messages are delivered effectively.

Working closely with project managers to seamlessly deliver change to frontline staff.

Sydney

I led Westpac's successful submission for Best Customer Charter and Best of the Best in the Customer Service Institute of Australia (CSIA), Service Excellence Awards (2006).I also consulted on Westpac's inaugural Customer Service Charter results for the Annual Report.

Sydney, Australia

Working within Westpac's highly recognised Ask Once program I was responsible for reporting on a range of projects, including Credit Card Telephone Originations; Change of Address (Customer Demographics) and Runs on the Board team motivation program.

Epping, Nsw

Reporting to the Contact Centre Manager, I re-engineered and maintained the Contact Centre’s communications process during the Call Centre optimisation process.