Randall Mayes Email & Phone Number

MANAGER - INTERNAL CONTROLS DEPARTMENT ( MAY 2015 - PRESENT)RESPONSIBILITIESDaily operations of FACS team.Daily operations of outgoing mail.Daily operations of Call Generation Team.TEAM LEAD - INTERNAL CONTROLS DEPARTMENT (March 2014 - May 2015)Monitor, train,and coach 20 person ICD team.troubleshoot general computer issues, as well as installing software,and other general tasks INTERNAL CONTROLS DEPARTMENT (MAY 2013 - MARCH 2014)Posting payment corrections using FACS, EPIC, and MEDITECH systemsCUSTOMER SERVICE REPRESENTATIVE (November 2012 - May 2013)Outbound and inbound calls utilizing livevox predictive dialing systemWork accounts using FACS and EPIC systems

Listen to call recordings to ensure compliance and quality, based on 100 pt Quality Assurance matrix. Generate monthly reports on CSRs.Conduct new hire training sessions to explain all quality control expectations to new employees.