Randall Meeks Email & Phone Number

Tualatin, Or, Oakbrook Terrace, Il

Managed and directed the activities of an Operations / Customer Service office supplying domestic intermodal (rail) services.• Ensured that requirements for customer satisfaction, quality and quantity of work processed, and the financial goals of the department met or exceeded the goals of the organization.• Provided direction to Customer Service employees to resolve operational issues including customer complaints.• Monitored cost absorption issues to identify significant costs and trends and to investigate causes and implement corrective actions.

Vancouver, Wa

Managed the day-to-day operations of an Intermodal Marketing Company and truck brokerage firm handling domestic and international freight.• Created and maintained relationships and negotiated rates with transportation vendors including railroads and truck lines. Reviewed, approved and processed invoices for Accounts Payable. Created invoices for Receivables and performed collections. • Developed pricing strategies, quoted rates, and processed RFP’s for large transportation bids.• Supported sales and marketing goals by participating in sales activities including new business development, ensuring long-term customer contracts.

Developed and maintained sales with assigned customer base and prospected for new accounts.* Determined product needs and recommended pricing.* Maintained solid customer relationships and assisted with retail sales in the factory store.

Evaluated distribution centers, marine terminals, rail re-load centers and container freight stations as part of a company-wide distribution network rationalization project for a Fortune 100 forest products company. Assessed company-owned and third-party logistics operations on safety, inventory accuracy, technology, equipment and capacity.

Managed a 150,000 square foot distribution center for uncoated xerographic and printing papers.* Ensured safe, efficient and cost-effective service to provide complete and timely shipment of customer orders.* Maintained warehouse inventory management system integrated with sales and manufacturing.* Selected, trained and managed eleven employees.

Managed all product-related aspects of xerographic and offset printing paper in a large fine paper mill.* Maintained specifications and monitored test results for conformance to quality standards on paper machines and converting lines.* Investigated and responded to customer complaints holding the complaint rate to 0.2 per 1000 tons.* Managed packaging specifications and worked with suppliers. Reduced packaging costs by $342,000 in 2002 through redesign and negotiation.* Led the technical efforts for the successful qualification process of two major OEM private- label programs.

Managed the marketing efforts for xerographic and forms bond paper.* Created and tracked promotional and advertising programs. Ran a "Buy Recycled Paper" promotion that increased sales by 30%. * Worked with manufacturing on development of new products and improvements to existing items.* Managed packaging specifications and graphics.

Supported Activity-Based Costing (ABC) analysis at operating facilities and customer service centers. * Provided leadership and project management to joint customer/supplier Efficient Consumer Response (ECR) studies. * Trained internal and external organizations on Activity-Based Management and ECR concepts. *Led site teams at various operating facilities in the application of Activity-Based Management tools and techniques to reduce costs and improve operations. * Worked with plant and business unit management to improve competitive position and financial results.

Managed the operations of a 125 ton-per-day converting operation and 28 employees on four shifts.* Developed and implemented short and long term operating plans.* Developed and coached self-managed work teams.* Trained employees in Total Quality concepts and statistical tools.

Directed 45 employees to accurately and safely assemble and ship customer orders.* Ensured the accuracy of a computerized inventory system.* Maintained shipping and receiving schedules.

Bs, Management And Communications

Physics