• Received current team October 1st leading them to currently meet or exceed all kpi metrics • Led previous sales team from selling an average of 21% of their calls in January to selling over 30% of their calls by September, making us the highest converting team in the division since April 2022, exceeding goals by an average of 120%• The highest selling team in the company for the month of September along with being one of the top 3 inbound selling teams at Allstate for the 3rd quarter• Coach, manage, and develop Sales Agents through implementing and executing monthly and quarterly strategies• Create and conduct sales strategy sessions focused on development of behavioral changes and soft skills to drive new business • Established an engaging culture which led to my selection as a member of the Management Engagement Team where I delivered best practices on how to create a seamless transition for managers taking over new teams• Mentor peers as well as support peer development by sharing product knowledge, insurance knowledge and disclosing strategies I use to help my team exceed monthly goals• Provide daily strategic communication to my Sales Agents and Leadership Team to help exceed monthly and quarterly goals• Collaborate with supporting partners to help improve new initiatives and work with operations on how to increase leads to our partner company

•Currently training licensing with a 91%pass rate for over 150 associates ultimately changing Allstate’s overall pass rate from 60% to over 83%•Created and implemented improvements to how Allstate licenses associates, as well as help, create a 2-week course for Licensed Customer Service•Received Service Presidents Club Award in March 2020 for outstanding work training Licensed Customer Service Agents•Trained and implemented improvements to how claims inspected the damage to vehicles resulting in nearly doubling our net promoter score from 7.3 to 14.2, faster cycle times by over 28%, and lowered overall repair costs by 22.2%•Helped launch sales virtual training in 2020and helped train peers on best practices regarding virtual training making it more inclusive and engaging •Accomplished business results by developing effective internal relationships within the distribution organization and across other business functions•Coached, trained, and developed over 300 employees in claims, service and sales to help Allstate maximize growth and improve business performance

•Received Sales PresidentsClub Award October 2018 for being one of the top 3 Sales agents in Arizona•Received Sales Quarterly Presidents Club Award in the 4th Quarter of 2018 for being in the top 10% of sales agents in Arizona•Selected by manager to deliver daily emails to the sales team to help increase sales and bundle rate•Selected by leadership to join focus groups to improve team morale and improve results•Joined Engagement Team and took the lead on planning the office Christmas party for 300 employees

• Monitored and proactively addressed day to day operations for the busiest store with weekly sales of $250,000 by using financial reports, inventory reports, and hourly sales reports to meet company goals• Helped our location become a training store by personally training three new managers• Managed and delegated over 130 employees to provide quality food and service by motivating and training team members using specific, attainable, and measurable goals • Provided coaching and direction in a fun and positive manner to team members to establish a smooth flow of operations and achieve store goals • Established an entrepreneurial culture that led the team to take ownership of their work and deliver exceptional results• Communicated improvement opportunities and rigorously inspected compliance with company standards to enforce consistency and excellence

Drove the implementation of company programs by developing action plans and instructing team members to implement them to meet operational and organizational objectives.Reviewed store environment and key business indicators to identify problems, concerns and opportunities for improvement.Identified priorities for the day by staying organized, reviewing emails and communicating with co-workers.Responsible for grocery order, inventory, scheduling and reviewing profit and loss.