As a highly motivated and accomplished Senior Account Manager, I bring over a decade of experience in driving business development, managing sales, and executing strategic plans within the telecommunications and technology sectors. My career is marked by a consistent track record of building strong relationships, enhancing customer satisfaction, and significantly boosting revenue.At TruConnect, I play a pivotal role in managing reseller partnerships, focusing on government-assisted Lifeline and Affordable Connectivity Program (ACP) activations. I successfully reduced churn from 19.5% to 8% within a year by implementing effective customer retention strategies and providing exceptional support. My commitment to excellence is demonstrated through regular in-person field audits, ensuring compliance and operational efficiency.Previously, at Cydcor, I managed national sales campaigns, increasing campaign revenue by 25% through strategic planning and client coordination. My leadership in improving reporting accuracy and product training quality resulted in a 15% increase in sales. At Google, I directed projects that led to Raleigh achieving the #2 placement in Southeast revenue growth, enhancing product advocacy and sales performance.My diverse experience also includes roles at Samsung, AT&T Wireless, and Nokia, where I consistently drove growth, improved team productivity, and expanded market presence. I am skilled in leveraging market intelligence, developing targeted sales strategies, and collaborating cross-functionally to achieve business objectives.I hold a Bachelor of Science in Software Engineering and an Associate of Science in Business Management, complemented by various certifications. I am passionate about blending my unique skill set and experience to contribute to an organization’s success and drive impactful results.For more information, please contact me directly on LinkedIn or at novajmedia@gmail.com.
