Randall Strehlow Email & Phone Number

Eugene, Oregon

Eugene

• Provide basic to intermediate frontline technical assistance and computer support to EWEB's internal end users. • Responsible for triaging work intake through Service Desk management system (Jira). • Assist with configuring, installing, troubleshooting, repairing, and maintaining enterprise workstations, laptops, tablets, smart phones, multifunction printers, and other peripheral devices. • Connect workstations to the enterprise network. • Provide desk-side end user training when necessary.

Eugene, Oregon Area

• Supervise and maintain high availability systems and applications on a team in the Network Operations Center for a wide variety of clients in industries such as finance and health care.• Provide computer help desk support via telephone communications with end-users. Perform diagnostics and troubleshooting of system issues, document help desk tickets/resolutions.• Managing backup operations, user accounts, and physical and virtual Microsoft and Linux servers in a high availability datacenter. Monitoring and managing physical access to server racks, building/room access, and 3-factor authentication datacenter access.

Eugene, Oregon Area

Earned hands-on training from direct supervision of experienced systems analysts.Completion of routine quality control activities: Verifying backups, reviewing event logs, routine testing of alerting, verification of monitoring systems.Contributed to an internal project creating job ticket templates, in which the Network Operating Center migrated from Cherwell Service Management to OTRS.Implemented the creation of an Internship Training Manual. Broadened personal knowledge of enterprise software: Cherwell Service Management, Axcient Unified Management Console, Outlook, VMWare, CyberLocker, Windows Server 2012/2016 (Active Directory, Group Policy Management), Windows Deployment Services, Remote Desktop Connection Manager

Eugene, Oregon

Advise customer on menu selections; process cash and credit transactionsUse safe/sanitary work practice and lead by exampleEffectively perform in fast-paced environment where accuracy is necessary for customer satisfactionDemonstrate good communication with customers to ensure continued positive relations

Computer Network Operations, Computer Systems Networking And Telecommunications

Computer Network Operations AAS degree Career Pathway Certificates: Computer Network Monitoring and Management, Computer Network Security.

Bachelor'S Degree, History

Minor in Business, particularly interested in Management. Mellophone player in the Oregon Marching Band, three years. Two years.