• Facilitated company expansion into multiple new market verticals• Customer liaison• Responsible for maintaining relationship with existing client base while promoting new andadditional products & services• Responsible for larger asset size customers

Tech Stack: ServiceNow, LogRhythm, Wireshark, Tripwire, Wazuh, Qualys, Splunk • Part of the Global Information Security team and report to the Chief Information Security Officer• Lead all North American PCI DSS audits • Lead PCI DSS compliance on Verifone payment gateways• Use Security Information Event Management (SIEM) products and File Integrity Management (FIM) products including monitoring, reporting; analysis and development of use cases• Research, analyze and present to C-Level the capabilities of new security products • Research attempted or successful efforts to compromise systems security; design and implement countermeasures • Develop and execute security controls, defenses and countermeasures to intercept and prevent internal or external attacks or attempts to infiltrate company email, data, e-commerce and web-based systems • Create and operate infosec processes and procedures, including change management & incident response plan • Interface with internal teams to manage IT compliance with industry regulations, contractually enforced standards; coordinate related process and procedures • Administer security policies to control physical and virtual access to systems • Accomplishments: learned very quickly as the sole engineer for North American security operations

Tech Stack: VoIP, Cisco, Juniper, Bomgar, Bitdefender (anti-spam, virus detection, Endpoint products), Veeam, Proofpoint, VMware, virtual environments, SonicWALL, Dell EMC, SQL, PowerShell, Microsoft Server OS, all Office 365 products, Active Directory, Azure, authentication and tokens, Two Factor Authentication (2FA), NTFS, load balancing, registry keys, PowerShell scripts, hardening, DNS, DHCP, LAN/WAN, Cluster, and network edge devices such as VPN, firewall, routers. • Responsible for the day-to-day operation including network, infrastructure and security • Provide solutions for Sales, Marketing, and C-Level executives • Troubleshoot, diagnosed, and resolved network, software, application, hardware, and other system issues• Monitored system and network performance; troubleshoot and adjusted when necessary • Performed disaster recovery operations and data backups • Protected data, software and hardware by coordinating, planning and implementing network policies and security measures • Deployed and repaired networks, servers, storage systems, routers and switches, and other equipment onsite, remotely and at data centers • Traveled to disaster recovery (DR) site to upgrade system components, including firewalls, CPUs, memory, hard drives, and network cables • Documented all malfunctions and actions taken; kept organized notes • Accomplishments: named as “personal tech support” from the CEO and the “perfect employee” from the CTO; became the in-house Subject Matter Expert (SME) on a few various tools and topics; successfully juggled many competing priorities

• Troubleshoot, installed, and maintained network applications and hardware for banking and credit union customers • Maintained and managed networking and computing environments including proprietary banking and credit union systems • Traveled for customer visits and onsite projects • Documented all malfunctions and actions taken; kept organized notes • Accomplishments: frequently received compliments from customers; became one of the most reliable engineers; featured in company marketing video; trained other engineers; promoted to above Infrastructure Engineer role

• Troubleshoot customer network issues and setup VoIP configurations • Provided network and technical support to customers onsite and remotely • Traveled for customer visits and onsite projects • Documented all malfunctions and actions taken; kept organized notes • Accomplishments: learned quickly; became one of the most reliable engineers

I worked here part-time throughout high school and college. • Possessed a friendly outgoing demeanor; worked well with customers and associates • Provided a positive representation of Morgan's Ace Hardware • Proactively assisted customers in solving problems • Possessed strong product knowledge and knowledge of store layout and location of products