Randall Wallace

Randall Wallace Email and Phone Number

Former Help Desk specialist at Warner Music Group @ Alliant Insurance Services
Suite 200, Newport Beach, CA
Randall Wallace's Location
Los Angeles, California, United States, United States
Randall Wallace's Contact Details

Randall Wallace work email

Randall Wallace personal email

n/a
About Randall Wallace

Growth-focused and results-driven professional with years of experience in customer relationship management, managing customer & sales operations, evaluating business sales and strategies, developing plans to maximize company growth and sales revenue. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Proven history of success in creating go-to-market and growth strategies, preparing sales forecast, and improving business performance. Customer-focused with proven success in growing territories and opportunities through developing comprehensive knowledge of brands, services, competitors, and markets. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.Customer Operations Management | Community Relationship Building | Strategic Sales Planning & Analysis | Business Development and Growth | Process and Performance Improvement | Strategic Planning and Implementation | Customer Service & Support | New Business Development & Growth | Sales & Revenue Optimization | Staff Training & Development | Team Building and Leadership | Account Management

Randall Wallace's Current Company Details
Alliant Insurance Services

Alliant Insurance Services

View
Former Help Desk specialist at Warner Music Group
Suite 200, Newport Beach, CA
Website:
alliant.com
Employees:
1
Company phone:
+1 949-756-0271
Company email:
marcomm@alliant.com
Randall Wallace Work Experience Details
  • Alliant Insurance Services
    Information Technology Help Desk
    Alliant Insurance Services Jun 2022 - Present
    Irvine, Ca, Us
    Skilled technical support professional with highly experience providing telephone, email, and web technical support to diagnose, troubleshoot andresolve client issues with MS Office, e-mail, internet and network connectivity, hardware/peripherals, and Windows 10 in a multi-user environment.Utilized Active Directory to check account status, and verify and manage accounts and services. Identified the causes of networking problems, usingdiagnostic testing software and equipment.
  • Valyōu Furniture
    Customer Service Representative
    Valyōu Furniture Feb 2022 - Jun 2022
    Los Angeles, California, Us
    Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.Manage large amounts of incoming phone callsKeep records of customer interactions, process customer accounts, and file documentsProvide accurate, valid, and complete information by using the right methods/toolsHandled support tickets using CRM tool Gorgias
  • Warner Music Group
    Help Desk Specialist
    Warner Music Group Oct 2021 - Feb 2022
    New York, New York, Us
    Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.Installed, modified and repaired software and hardware to resolve technical issues.Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.Configured hardware, devices and software to set up work stations for employees.
  • Uber
    Onboarding Specialist For Ubereats
    Uber Jul 2018 - Mar 2020
    San Francisco, California, Us
    Assist UBER EATS partners in the onboarding process via SMS, email, and phone communication.Analyze data and base on that develop new tactics to meet team goals.Audit applicant documents and background screenings using JIRA
  • Uber
    Onboarding Specialist Rideshare
    Uber May 2017 - Mar 2020
    San Francisco, California, Us
    Managed partner accounts.Ensure account compliance with company and various city and state regulations.Assist partners in the onboarding process via SMS, Email, and phone communication.Increase U.S. driver supply by helping partners with account issues and proactively coming up with solutions to on-boarding problems.
  • Urban Outfitters
    Apparel Sales Associate
    Urban Outfitters Feb 2015 - Jul 2017
    Philadelpia, Pa, Us
    Create an engaging shopping experience for your customers.Operating cash register.Maintaining sales floor appearance.Uses inventory control software to log information.Assists in unloading shipments to the store.Organizes inventory in the stockroom.
  • Fresh & Easy
    Grocery Clerk
    Fresh & Easy Jun 2015 - Feb 2016
    Torrance, California, Us
    Served as one of the high-performing clerks during my tenure.Assisted customers and management to maintain high customer satisfaction scores.Takes and fills bakery orders for customers.Ensures displayed baked goods are fresh, and removes any that could have become stale after a period of time.Arranges cakes, pies, muffins, rolls and other baked goods in an attractive manner in the display cases and on shelves and counters.
  • Maggiano'S Little Italy
    Host
    Maggiano'S Little Italy Mar 2014 - May 2015
    Dallas, Texas, Us
    Create a welcoming environment for our diners and guest.Able to handle multiple tasks at once while bringing a top-notch dining experience.

Randall Wallace Education Details

  • Highland Community College, Illinois
    Highland Community College, Illinois
    General

Frequently Asked Questions about Randall Wallace

What company does Randall Wallace work for?

Randall Wallace works for Alliant Insurance Services

What is Randall Wallace's role at the current company?

Randall Wallace's current role is Former Help Desk specialist at Warner Music Group.

What is Randall Wallace's email address?

Randall Wallace's email address is ra****@****wmg.com

What schools did Randall Wallace attend?

Randall Wallace attended Highland Community College, Illinois.

Who are Randall Wallace's colleagues?

Randall Wallace's colleagues are Sandra Vasquez, Cris, Tamika Owens, Cris, Michael White, Kristi Bell, Csswb, Vanessa Agas, Clcs, Brandon Van Meveren, Ayisha K..

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