Randall Ward Email and Phone Number

Assisted in the foundation creation for the QA team at ePayPolicy. Being the sole QA member on the team at one point, I identified areas of improvement, such as regression and smoke testing. Also introduced the practice of a dedicated testing environment before newly coded features would become visible to the public. Leading current automation initiative to ensure code coverage of 97% or higher.

QA team lead for the Mindbody Austin office.Planned and implemented test case suite for the Branded Web application. Built out a regression suite from scratch using Test Rail before migrating test cases to Team Foundation Server and then eventually Azure Dev Ops. Saw the successful deployment of major features as the only member of the QA team before the addition of increased QA resources on the team. Provided training to Jr members of the team as well as advocate for advanced training opportunities via tech talks/conferences.Worked with the development team on identifying the needs of the QA department as well as the needs of the development team during the SDLC. Typically, this was achieved through sprint planning, backlog refinements, retrospectives and daily stand ups Brought more transparency to the QA process by requesting BRDs and writing effective test plans/test cases for new features to be introduced into the product. Converted manual test cases into Automated test cases using rspec to increase test case coverage and implementation into a continuous integration environment Recipient of the “Five C” of leadership as well as the Continuously Evolving shout outs.

Improved testing metrics by introducing process improvements in Microsoft Test ManagerMain duties included manual testing of the Heartland platform by ensuring that credit processing continues to function while the integration of new features were implemented in subsequent builds of said product.

Provide continued assistance in the building and refining of the master regression suite.Identify and collaborate with development on possible areas of growth within the software that would improve the customer/user experience.Perform regression testing of all applicable systems during each release this includes Ad Hoc, UAT, and functional testing.Write effective test plans and scenarios with minimal supervision to reduce project risks and identify issues.

Performed frontend and backend testing on products/software during all phases of SDLC in an Agile environment Used internal and external tools to perform whitebox and blackbox testing to fully vet software/hardware applications Assisted in the creation of a master regression suite using Microsoft Test Manager Wrote select SQL queries for use in both Oracle and MS SQL server environments Deployed continuous delivery builds and managed 3 QA environments using team city and octopus Performed regression testing of all applicable systems during each release this includes Ad Hoc, UAT, and functional testing Participated in Daily/Weekly Agile Development meetings and provided the QA feedback as needed Assisted in the interviewing process of candidates for QA positions Wrote effective test plans and scenarios with minimal supervision to reduce project risks and identify issues. Documented, tracked, and communicated project testing risks, test results, status, defect analysis, and unresolved problems for single or multiple projects. Provided level of QA effort estimates for upcoming projects to Development, Project Managers and Business Stakeholders Web browser automation using the record and playback functionality of Selenium Provided user experience feedback for web and mobile applications

Performed a variety of routine low level engineering tasks following documented procedures.Provide technical guidance to internal clients on typical tier 1 Windows / Mac based computer issues, Accounts,permissions, Email, and telecommunications.Monitored national network, server, and application environments with SNMP, WMI, Syslog and other tools, correcting or escalating issues as they arise.Provide an initial point of contact for external partner and customers account support.Leveraged Remedy and support desk in a SalesForce platform to track incident and problem resolution.

Perform analysis on customer’s PC and suggest product or service recommendationsUse company provided tools to troubleshoot and solve customer technology problemsIdentification and removal of Malware and Viruses with limited use of removal tools Provide phone support and use remote desktop access to troubleshoot and repair computers Provide training in the basic usage of MS office suite, Adobe products, and Mac OSX programs

Assisted in the creation and implementation of the mentoring system now in place for all CSRsProvide weekly feedback to assigned CSR regarding customer survey comments and scoringCoached a total of 30 representatives using various techniques such as shadowing/one-on-one discussion/ conversation role-play

Greet and assist customers with appointment schedulingUpsell additional services to customers concerning their vehicleAct as a go between for both customer and service technician, relaying information from one side to another

CALUMET SCREW MACHINE PRODUCTS; Operate turning center, mills, pressesSorting and packing parts for shipping via UPS, private trucks

Supervised up to 10 employees, reconcile paperwork, and make floor wide adjustments to displays.Meet weekly and monthly sales goals set by regional manager.