Randall West Email and Phone Number
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An accomplished insurance and legal professional with comprehensive leadership, technical and problem solving experience with global, national, regional and local organizations. Extensive background in creating and implementing process solutions and improvements by assembling motivated and engaged teams, creating or refining best practices, processes and procedures and delivering measurable results. Strengths include transparent, supportive and constructive communication, strategic and tactical on-time delivery and keen analytic, negotiation and dispute resolution abilities.
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Chief Claims Officer / Executive Vice PresidentAmrisc Jan 2023 - PresentHouston, Tx, UsLead and support the Claims Operation which includes relational and technical partnerships with valued Carriers, Syndicates, Third Party Administrators, Expert Vendors and Internal Underwriting Teams.
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Head Of Claims / Senior Vice PresidentAmrisc Oct 2019 - PresentHouston, Tx, UsResponsible for the overall operational oversight of the Claims division. This includes programs where AmRisc serves as the appointed claims manager and those where AmRisc provides claims relationship/operational management and technical coordination to carriers, brokers and agencies.
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Claims Director / Vice PresidentAmrisc Mar 2015 - Oct 2019Houston, Tx, UsResponsible for the technical and procedural oversight (including continued process improvement) of all claims technical, legal and operational procedures for designated program clients. Direct technical oversight of volatile and catastrophic matters via the management of and consultation with a contracted third party administrator (TPA), independent adjusters, experts and outside legal counsel.
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Vice President, Claims Relationship ManagementQbe North America Oct 2013 - Feb 2015New York, Ny, UsLed a team of claims professionals who provided strategic and tactical collaboration and support for Program, Major Brokers and Specialty distribution channels. Results delivered to various internal business units via claims metrics, client stewardship and liaison activities. • Created and implemented the job responsibilities and performance metrics for this newly formed team.• Guided Claims, internal business partners and customers through numerous challenges encountered during a period of significant Organizational transformational changes. -
Vice President, Program ClaimsQbe North America May 2011 - Sep 2013New York, Ny, UsLed the Discontinued Program Claims Team that was charged with the technical oversight of multiple Third Party Administrators (TPAs), claims audit and program administrator relationship management. Collaborated with Actuary, Underwriting and Corporate Legal regarding the viability of existing programs and implemented resultant runoff strategies and procedures. • Designed, implemented, led and measured all aspects of this new Claims Unit. • Developed a comprehensive audit process that was adapted by the entire Organization. • Team reduced pending runoff claims by 40% in the first year while conducting over 10,000 reserve adequacy and quality reviews.
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Assistant Vice President, Senior Claims Program ManagerQbe North America May 2009 - May 2011New York, Ny, UsProvided technical oversight and conducted audits of TPA’s while maintaining strategic relationships with internal and external business partners. Delivered coverage and strategic guidance to internal Claims units. Directed and monitored the Claims Legal Panel Counsel through TPA and law firm compliance audits. • Developed, implemented and measured the Panel Counsel Program that included new Guidelines for Counsel and file handlers, a 75% reduction in the number of law firms and the roll out of litigation management software to over 30 TPAs and hundreds of law firms.• Year one results included a 15% reduction in pending lawsuits and a 10% reduction in legal spend
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Litigation ManagerNational Farmers Union Property & Casualty Company May 2000 - Apr 2009Led the multi-line Claims team responsible for the adjustment of litigation and large losses, subrogation and Telecommunication Program claims. Prepared coverage opinions, monitored and reported on legal trends and ensured Claims department statutory compliance. • Created, staffed and headed the newly implemented Claims teams. This included the development of Best Practices, audit processes and Guidelines for Legal Counsel. • Designed and directed the Legal Panel Counsel selection and retention criteria.
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AttorneyAzar & Associates Oct 1999 - May 2000Provided legal representation for individuals in civil litigation matters involving property damage, bodily injury and insurance coverage issues.
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AttorneyWalberg, Tucker & Holmes Nov 1998 - Oct 1999Served as legal defense counsel for individuals, businesses and insurers in civil litigation matters involving personal injuries, contractual liability and insurance fraud.
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Staff Claim RepresentativeAllstate Insurance Company Mar 1989 - Oct 1998Northbrook, Il, UsInvestigated, evaluated and negotiated litigated and non-litigated first party, third party and extra-contractual liability claims. Directed and monitored legal counsel litigation handling.
Randall West Skills
Randall West Education Details
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University Of Denver - Sturm College Of LawLaw -
Florida State University - College Of BusinessManagement
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University Of New OrleansBusiness Administration
Frequently Asked Questions about Randall West
What company does Randall West work for?
Randall West works for Amrisc
What is Randall West's role at the current company?
Randall West's current role is Chief Claims Officer / Executive Vice President at AmRisc Group.
What is Randall West's email address?
Randall West's email address is ra****@****ast.net
What is Randall West's direct phone number?
Randall West's direct phone number is +128125*****
What schools did Randall West attend?
Randall West attended University Of Denver - Sturm College Of Law, Florida State University - College Of Business, University Of New Orleans.
What skills is Randall West known for?
Randall West has skills like Claims Management, Claim, Insurance, Property And Casualty Insurance, Subrogation, Litigation Management, Liability, Litigation, Insurance Law, Legal Liability, General Insurance, Property Claims.
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