Vice President Of Support
Current
Jan 2024 - Present
AeroLeads people directory · profile
Randy Harries Email & Phone Number
Customer Service Executive | Former Zappos Support Management | Six Sigma Green Belt | Operational Leadership | Customer Experience | SaaS Technologies | Managing Global Teams | BPO Outsourcing
at
Nextech Systems
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service Executive | Former Zappos Support Management | Six Sigma Green Belt | Operational Leadership | Customer Experience | SaaS Technologies | Managing Global Teams | BPO Outsourcing
Location
Nashville Metropolitan Area, United States, United States
Company size
Who is Randy Harries? Overview
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Quick answer
Randy Harries is listed as Customer Service Executive | Former Zappos Support Management | Six Sigma Green Belt | Operational Leadership | Customer Experience | SaaS Technologies | Managing Global Teams | BPO Outsourcing at Nextech Systems, a company with 331 employees, based in Nashville Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Randy Harries.
Randy Harries previously worked as Vice President of Support at Nextech Systems and Executive Advisor at Myia Health. Randy Harries holds Economics from Colorado State University.
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Email format at Nextech Systems
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Nextech Systems
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Profile bio
About Randy Harries
• Results-oriented executive with over 20 years of experience growing and leading high-performing teams • Proven track record of achieving and maintaining exceptional customer and employee satisfaction metrics• Adept at utilizing advanced analytics, KPI tracking, and performance metrics to drive continuous process and product improvement• Team-oriented leader with a dynamic combination of business acumen, analytical proficiency, and interpersonal skills.
Current workplace
Randy Harries's current company
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Nextech Systems
8 roles
Randy Harries work experience
A career timeline built from the work history available for this profile.
Executive Advisor
CurrentAdvisor to the founding owners, leveraging extensive experience in healthcare and technology. Providing insightful guidance to the founders on critical decision-making processes related to day-to-day operations and business strategy.
Jan 2024 - Present
Senior Vice President Support & Operations
- Responsible for identifying opportunities to leverage technology, data, and systems to optimize customer experience and operational efficiency. Oversees execution of strategies and initiatives within Customer Support.
Feb 2020 - Jan 2024
Director, Consumer Support
- Responsible for developing Consumer Support department strategy from inception to implementation, as well as day-to-day operations including but not limited to: reporting and data analysis; configuration.
- Spearheaded implementation of “Voice of the Customer” across all UnitedHealth Group entities, regularly providing customer feedback to key stakeholders in an effort to identify product and feature enhancement.
Nov 2014 - Feb 2020
Head Of Support Operations
- Spearheaded the development and implementation of the Consumer Support department from the ground up, including establishing customer service metrics, processes, and procedures.
- Aligned with the CTO on Voice of the Customer feedback to identify product enhancement and feature development needs.
Oct 2011 - Sep 2014
Customer Service Operations Manager
- Responsible for day-to-day operations of in-house and outsourced contact centers for Zappos and 6pm.com. Launched, managed and directed international call center with StarTek Inc., BPO partner in Manila, Philippines.
Apr 2009 - Aug 2011
Customer Service Product Manager
- Served as a Product Manager for several concurrent projects, leading cross-functional teams through the entire product development lifecycle, from ideation to launch. Collaborated closely with UX/UI designers and.
Apr 2009 - Aug 2011
Customer Service Supervisor
- Responsible for day to day supervision and mentorship of between 20 and 60 Customer Service Representatives and Team Leads, including conducting annual and peer performance assessments, coaching, and disciplinary action.
Apr 2008 - Apr 2009
Team & coworkers
Colleagues at Nextech Systems
Other employees you can reach at nextech.com. View company contacts for 331 employees →
DS
Doug Stengle
Colleague at Nextech Systems
New York City Metropolitan Area, United States
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LJ
Lars Johnson
Colleague at Nextech Systems
Johnson City-Kingsport-Bristol Area, United States, United States
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AW
Adam Walling
Colleague at Nextech Systems
Dayton Metropolitan Area, United States
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RW
Rachel West
Colleague at Nextech Systems
Tampa, Florida, United States, United States
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SA
Sam Andersen
Colleague at Nextech Systems
Washington, Utah, United States, United States
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JC
John C.
Colleague at Nextech Systems
Greater Savannah Area, United States
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MS
Maya Stucky
Colleague at Nextech Systems
Greater Philadelphia, United States
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DG
Doug Gilliland
Colleague at Nextech Systems
Greater Tampa Bay Area, United States
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MJ
Megan J. Canterbury
Colleague at Nextech Systems
Cheyenne, Wyoming, United States, United States
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MM
Mallee Morris
Colleague at Nextech Systems
Fairview, Tennessee, United States, United States
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Doug Stengle
Colleague at Nextech Systems
New York City Metropolitan Area, United States
View →
LJ
Lars Johnson
Colleague at Nextech Systems
Johnson City-Kingsport-Bristol Area, United States, United States
View →
AW
Adam Walling
Colleague at Nextech Systems
Dayton Metropolitan Area, United States
View →
RW
Rachel West
Colleague at Nextech Systems
Tampa, Florida, United States, United States
View →
SA
Sam Andersen
Colleague at Nextech Systems
Washington, Utah, United States, United States
View →
JC
John C.
Colleague at Nextech Systems
Greater Savannah Area, United States
View →
MS
Maya Stucky
Colleague at Nextech Systems
Greater Philadelphia, United States
View →
DG
Doug Gilliland
Colleague at Nextech Systems
Greater Tampa Bay Area, United States
View →
MJ
Megan J. Canterbury
Colleague at Nextech Systems
Cheyenne, Wyoming, United States, United States
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MM
Mallee Morris
Colleague at Nextech Systems
Fairview, Tennessee, United States, United States
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1 education record
Randy Harries education
FAQ
Frequently asked questions about Randy Harries
Quick answers generated from the profile data available on this page.
What company does Randy Harries work for?
Randy Harries works for Nextech Systems.
What is Randy Harries's role at Nextech Systems?
Randy Harries is listed as Customer Service Executive | Former Zappos Support Management | Six Sigma Green Belt | Operational Leadership | Customer Experience | SaaS Technologies | Managing Global Teams | BPO Outsourcing at Nextech Systems.
Where is Randy Harries based?
Randy Harries is based in Nashville Metropolitan Area, United States, United States while working with Nextech Systems.
What companies has Randy Harries worked for?
Randy Harries has worked for Nextech Systems, Myia Health, Rally Health, Fandeavor.Com, and Zappos Family Of Companies.
Who are Randy Harries's colleagues at Nextech Systems?
Randy Harries's colleagues at Nextech Systems include Doug Stengle, Lars Johnson, Adam Walling, Rachel West, and Sam Andersen.
How can I contact Randy Harries?
You can use AeroLeads to view verified contact signals for Randy Harries at Nextech Systems, including work email, phone, and LinkedIn data when available.
What schools did Randy Harries attend?
Randy Harries holds Economics from Colorado State University.
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