Randee Gordon Email & Phone Number

Seattle, Washington, United States

United States

• Currently serving as a Systems Analyst Senior on behalf of T-Mobile for the internal T-Builder application. T-Builder is the inhouse tool for tracking all projects and data related to store retail operations.
• Resolving incoming tickets from clients, bulk uploads, milestone update and creation, SQL queries for data feeds, API feeds for T-Builder.
• Creating documentation for current T-Builder process and new features in development.
• Administration of user base for T-Builder, password resets, account creation, addition of user permissions.
• Communicating complex processes to users in language they can relate and understand.

Washington, United States

• Served as a desktop IT consultant with the City of Seattle supporting the deployment of Windows 10 across all city departments and agencies
• Resolving incoming tickets for Windows 10 and Office for the ITD helpdesk
• Providing deskside service to clients for Windows 10, Office 365, and all other installed applications.
• Deploying Software and lifecycle hardware replacement using SCCM and CMDB

210 Alaskan Way S

• Administered, developed and maintained HMIS and related databases, including customized databases.
• Utilized statistical methods to analyze data and generate useful business reports and depict trends in the programs.
• Recommended changes in policies, procedures, and/or administrative functions in order to support data collection requirements as well as providing administrative functions with program support and training.
• Managed relationship with County and City staff, software vendor, and other external stakeholders to develop strategies for effective data systems.
• Trained all users in HMIS and created supporting usage documentation.
• Managed SQL database of 20,000 records for the Compass Housing Mail Program.

Seattle

Providing advanced Tier 2 technical support for Premium, Strategic and Midmarket Microsoft Bing Advertising Global Sales teams and Search network, acting as a link between Tier 1 team and Tier 3 team. Investigating Accounts, Billing and API issues related to paid search results that appear on Bing. Resolve customer issues in accordance with service level.

Serve as point of escalation for call center analysts and unresolved IT tickets. Provide training and mentoring to new and established analysts. Served as incident specialist determining severity of enterprise issues and routing.

Provided troubleshooting and resolution for POS and end users systems and software. Identified trends in software or systems. Created and maintained knowledge base solutions used by phone support analysts to support live call troubleshooting.

Redmond, WA

Improved tools for tracking, monitoring defects and reporting the performance of games and operating systems. Filed, monitored and follow up on code defects. Performed AdHoc and boot verification testing, performance testing, white and black box testing.

Kirkland, WA

Managed assembly line operations team and ensured end to end quality control of manufactured product. Achieved excellent finish production rates.

Redmond, WA

Managed staff of contingent and full time employees as well as the daily operations of Windows Burn Lab. Scheduled and communicated workloads across multiple teams. Achieved consistently high standard of media quality and usability.

Redmond, WA

Assisted in the management and coordination of technical aspects of Windows 2000 burn lab. Maintained and repaired vital servers. Performed BVTs on all test media prior to distribution to testers.