Spearhead strategic account management for mid-market clients, ensuring exceptional client satisfaction and retention.Drive revenue growth by identifying upselling and cross-selling opportunities within the existing client base.Develop and execute comprehensive account plans, aligning with T-Mobile's business objectives and client needs.Cultivate strong relationships with key stakeholders, including C-level executives, to understand their business goals and challenges.Lead the sales efforts in promoting software as a service (SaaS) solutions, showcasing T-Mobile's cutting-edge technologies in the software domain.Champion mobile security applications, educating clients on the latest security threats and positioning T-Mobile as a trusted partner in safeguarding their business data.Drive the adoption of unified communication solutions, emphasizing the benefits of seamless collaboration and improved productivity.Collaborate cross-functionally with product development and marketing teams to stay abreast of new offerings and ensure alignment with client needs.Provide ongoing training and support to clients, ensuring optimal utilization of T-Mobile's products and services.

• Led the sales efforts for fixed wireless access, mobile security, and related solutions, playing a pivotal role in the company's success in these strategic areas.• Proactively managed and expanded a portfolio of 10,000 businesses in assigned territories by employing strategic prospecting, cold calling, networking, and generating leads and referrals, resulting in an impressive annual revenue of $1.2 million.• Exceeded sales quotas and quarterly MBO objectives by an outstanding 145%, demonstrating exceptional skills in acquiring, retaining, and growing consumer corporate business accounts in both small and large segments.• Implemented a solution-based selling approach, leveraging a deep understanding of key industry trends within key verticals. Effectively identified customer needs and demonstrated the value of Verizon's products and solutions, enabling businesses to operate more efficiently.• Incorporated a strong focus on customer service and retention, ensuring satisfaction and loyalty among existing clients while actively seeking opportunities for account growth and upselling.• Applied robust analytical skills to identify and capitalize on new opportunities, contributing to the continuous growth of the sales funnel.

Led SMB Training Initiative & Accelerated YOY Growth• Pioneered a strategic Small and Medium-sized Business (SMB) training program, collaborating with Business Account Representatives, resulting in a significant year-over-year (YOY) growth within established metrics. Demonstrated a commitment to employee development by enhancing their comfort level with innovative business solutions.Cultivated Customer Relationships for Exceptional Service• Fostered positive customer relationships by adeptly building rapport, assessing service expectations, streamlining transactions, and swiftly resolving product issues. Ensured exceptional service delivery to enhance overall customer satisfaction.Sales Leadership & Goal Attainment• Spearheaded the team towards surpassing sales attainment goals and quotas. Developed effective sales strategies, provided insightful reporting on financial and sales data, and instilled a high-performance culture within the team.Market Intelligence & Competitor Analysis• Maintained a cutting-edge understanding of competitors' offerings and emerging products within the IT/Telecommunications industry. Proactively anticipated potential objections and positioned the team as industry leaders through continuous market intelligence.Professional Development & Team Empowerment• Accelerated the professional development of team members by conducting comprehensive evaluations of selling skill gaps. Implemented targeted customer experience training, facilitated communication of product knowledge, and monitored performance to ensure continuous improvement.

• Led SMB training initiative and partnered with Business Account Representative to increase YOY growth within the metric and increase employee comfort level with business solutions• Cultivated a positive relationship with customers by building rapport, assessing service expectations, streamlining transactions, and resolving product issues.• Spearhead team members in meeting and exceeding sales attainment goals/quota, from developing strategies to reporting financial and sales data.• Maintain an up-to-date knowledge of competitors’ offerings and new products within the IT/ Telecommunications industry to stay ahead of potential objections.• Accelerate the professional development of team members by evaluating selling skill gaps, conducting customer experience training, communicating product knowledge, and monitoring performance.• Direct the full range of store operations, including analyzing staffing needs, managing cash, executing merchandising tactics, tracking planogram compliance, and performing store opening/closing activities.

*Meeting and exceeding quota, and quarterly MBO objectives by acquiring and retaining and growing accounts of consumer small business segment small and large.*Generating new business in assigned territories through effective prospecting, cold calling, networking, generated leads and referrals. *Identifying customer needs by leveraging key industry trends within key verticals. Utilized solution-based selling techniques to fully demonstrate the value of Verizon products and solutions to help businesses run more efficiently. .* Expert negotiator with a strong ability to close deals

· Personal account representative for existing standard and corporate accounts. Responsible for increasing account effectiveness by keeping customer up to date on promotional products and removing any account add-ons that may not be effective.· Analyzed and interpreted my individual quarterly satisfaction surveys and sales data to identify strengths or weaknesses to exceed employee targets.· Active participant in monthly staff meetings by suggesting topic discussions and assisting store management in implementing new policies and procedures. · Awarded by management for maintaining excellent customer care and categorized quotas at a single store and regional level averaging a quota attainment of 170%· Assisted in managerial duties such as opening and closing the store, escalations, cash management, and ensuring goals are met.

• Assisted General Store Manager in the recruitment and training of Best Buy staff employees, casting them into appropriate roles, ensuring that they are fully trained, and are empowered to serve their customers. • Implemented the business group strategy, analyzes business results to identify wins and opportunities and creates plans to address gaps all in partnership with district leadership.• Handled all aspects of a sales including: completing customer contracts and warranties and receiving customer payments, cash and credit card/check transactions.• Developed, maintained and communicated strong, latest knowledge of products, accessories, pricing plans, and service features.

• Participated and learned different marketing skills that helped in possessing qualities of a leader. Educated and briefed on different approaches to business ventures.• Handled various different projects, deadlines, and tasks associated with Disney and the brand.• Shadowed managers to learn proper managerial skills, business measures and policies.