Randall Traynham, Aap, Aprp, Ctp, Ncp, Emba Email & Phone Number

PaymentsFirst is a Payments Association, providing the advancement and understanding of electronic payments for our members, industry partners, financial institutions, and other professional payment organizations. For over 40 years, our team of certified payment experts have worked hard to develop long standing relationships within the payment industry and over time we have continued to evolve and expand our high quality services, thus giving our organization significant competitive… Show more PaymentsFirst is a Payments Association, providing the advancement and understanding of electronic payments for our members, industry partners, financial institutions, and other professional payment organizations. For over 40 years, our team of certified payment experts have worked hard to develop long standing relationships within the payment industry and over time we have continued to evolve and expand our high quality services, thus giving our organization significant competitive advantages.We have a wide array of resources available to assist our members, including compliance and risk mitigation assessments, ACH, RDC, Wire and Real-Time Payments audits. Our informative education services cover various payment topics, highlighting our expertise in ACH and faster payments, including payment certification training, customized consulting, professional development and valuable publications designed for financial institutions and businesses. As the payments industry continues to evolve, so does our outreach and efforts to make certain our members have the information, support and services available they need for success. Show less

The road to success for small businesses is uphill. Heartland knows, because we’re entrepreneurs too. That’s why Heartland is committed to being the complete technology solution for growing small businesses. It’s why over 750,000 customers trust us to provide the financial technology to make money, move money, manage employees and engage their customers.Heartland delivers human-tech across all of our solutions, services and support. All designed to help overcome everyday challenges… Show more The road to success for small businesses is uphill. Heartland knows, because we’re entrepreneurs too. That’s why Heartland is committed to being the complete technology solution for growing small businesses. It’s why over 750,000 customers trust us to provide the financial technology to make money, move money, manage employees and engage their customers.Heartland delivers human-tech across all of our solutions, services and support. All designed to help overcome everyday challenges. From new startups to experienced enterprises — when people want a partner they can trust to help them build a remarkable business — they do it with Heartland, because we’re entrepreneurs, we’re people and we get it. Show less

Greenville, South Carolina Area

• Lead the Treasury Management Support group to enhance the client experience by providing an effective support infrastructure including new account implementations, operational support, client service support, billing, and risk management• Provide implementations support, including product expertise, legal agreements, set up documentation, client training, and billing set up• Provide operational and client support, including direct support to Treasury Management clients and other areas… Show more • Lead the Treasury Management Support group to enhance the client experience by providing an effective support infrastructure including new account implementations, operational support, client service support, billing, and risk management• Provide implementations support, including product expertise, legal agreements, set up documentation, client training, and billing set up• Provide operational and client support, including direct support to Treasury Management clients and other areas within the bank• Manage the operations and ongoing support of the account analysis system to accurately bill clients for services• Identify all Treasury Management product expenses and maintain them in the analysis system• Utilize the capabilities of the analysis system to develop product profitability for all Treasury Management products• Provide management reporting on customer profitability• Identify and advise Treasury Management Sales, Regional and Bank Presidents, and Relationship Managers on opportunities reduce product fee waivers• Provide risk management, including management of operational risk, dashboards, and reporting• Recommend product and service enhancements based on reporting and trend analysis• Provide Treasury Management product reporting, dashboards and statistics, utilizing report automation tools• Provide enterprise reporting and analysis of client Treasury Management relationships and transaction data to improve operations, risk management, profitability and the strategic planning of the Bank• Review each Treasury Management product and its operation for risks and ensure appropriate policies, procedures and risk mitigation is in place (including system and client security)• Ensure any audit issues are addressed in a timely manner• Supervises and manages teams to include training, coaching, performance evaluations, annual personal plans, and recommend promotions, salary changes, transfers• Prepare departmental budget and strategic plan Show less

Greenville, South Carolina

Leading the group responsible for product development, operational support, and risk management of all electronic banking products and services, including:--Online Banking--Mobile Banking--Treasury Management--ACH--Wires, Foreign and Domestic--Lockbox--Items Processing--Debit Cards/ATM Cards and ATMs--Remote Deposit and Branch Capture--Voice Response and 24 Hour Banking--Product and Service Profitability--Enterprise Reporting--Providing Client… Show more Leading the group responsible for product development, operational support, and risk management of all electronic banking products and services, including:--Online Banking--Mobile Banking--Treasury Management--ACH--Wires, Foreign and Domestic--Lockbox--Items Processing--Debit Cards/ATM Cards and ATMs--Remote Deposit and Branch Capture--Voice Response and 24 Hour Banking--Product and Service Profitability--Enterprise Reporting--Providing Client Support for all eTreasury functions--Achieved Level II Certification in Touche MCIF Analyzer from D+HImprovements in client service and efficiency achieved, including: --Decentralization of wire processing and improved call back process--Temporary Vault Debit Cards for immediate client use--24 hour support for debit card activation and PIN resets--Training material on eTreasury for our Client Contact Center--Risk Assessments of all electronic banking products and services--Improved Regulation E Dispute process and training for branches--Creation of monthly dashboard for electronic banking services--Enhanced reporting and tracking of regulation E, ACH activity, debit card, and wires--Process Improvement across all channels to achieve the goals and strategy of the bank--Completion of The Palmetto Bank Leadership Development Program, June 2014--Received The Palmetto Partnership Award for outstanding service and support to our clients and teammates, building trust, adding value, and exemplifying the ideals of Palmetto Partnership for 2014--Member of Strategic Planning Group at The Palmetto Bank--Technology Steering Committee--Project Management Group--Co-emcee of our All Team Celebration at The Palmetto Bank, February 10, 2015, with advanced preparation on awards, talking points, and transition between segments--South Carolina Banker's Association Young Bankers Division member Show less

Greenville, South Carolina Area

Product manager for all products of the bank, including Retail, Commercial, Treasury, and Wealth Management--Successful roll-out of enhanced Voice Response Unit (VRU) to clients--Successful conversion and upgrade to Live Interface Online Banking--Implementation of Mobile Banking--Conversion to automated Wire System with Live Interface--Product development on the Bank's premier checking account--Profitability of each product at the bank--Enhancement of revenue through… Show more Product manager for all products of the bank, including Retail, Commercial, Treasury, and Wealth Management--Successful roll-out of enhanced Voice Response Unit (VRU) to clients--Successful conversion and upgrade to Live Interface Online Banking--Implementation of Mobile Banking--Conversion to automated Wire System with Live Interface--Product development on the Bank's premier checking account--Profitability of each product at the bank--Enhancement of revenue through process improvement--Navigation as part of a team through new regulatory considerations--Achieved Level I Certification in Touche MCIF Analyzer from D+H and completed Level II Certification in July 2014--Member of Strategic Planning Group at The Palmetto Bank--Technology Steering Committee--South Carolina Banker's Association Young Bankers Division member Show less

Lead the bank's comprehensive treasury management efforts, including the sales support and strategic initiatives of all treasury functions--Successful growth in ACH activity to become 5th Largest ODFI in the South Carolina Automated Clearing House Associaton--Member of Strategic Planning Group at The Palmetto Bank--Technology Steering Committee--South Carolina Banker's Association Young Bankers Division member

Focus on the sales and training aspects of treasury management and business services at The Palmetto Bank--South Carolina Banker's Association Young Bankers Division member

Develop, Train, and Lead Corporate Services as a new department at The Palmetto Bank--Successful introduction and sales of new Remote Deposit Service--South Carolina Banker's Association Young Bankers Division member

AS400 System Operations and Architecture, Balancing, Items Processing Operations

Provide a voice for our member banks to Fiserv EFTRotated off the board due to the merger between The Palmetto Bank and United Community Bank

Irmo, South Carolina

Oversight and strategic vision of ACH Network within our payment association's footprint--Part of team that oversaw the successful transition in executive leadership at the South Carolina Automated Clearing House Association (SOCACHA)--Secretary, Board of Directors, SOCACHA--Chair, ACH Rules Operations Committee, SOCACHAIn participation with other payment associations, worked through with the SOCACHA Board the merger of the payment associations covering South Carolina… Show more Oversight and strategic vision of ACH Network within our payment association's footprint--Part of team that oversaw the successful transition in executive leadership at the South Carolina Automated Clearing House Association (SOCACHA)--Secretary, Board of Directors, SOCACHA--Chair, ACH Rules Operations Committee, SOCACHAIn participation with other payment associations, worked through with the SOCACHA Board the merger of the payment associations covering South Carolina, Georgia, Tennessee, and Alabama into one association, PaymentsFirst, effective January 1, 2015 Show less

Diploma, Banking And Finance

Activities and Societies: Student Advisory Board Recipient of the Lillie H. Magalis Award and a scholarship to the Graduate School.

Masters, Business Administration, 4.0 Gpa

Diploma, Banking And Finance

Member of team for Outstanding Bank Simulation Exercise in the Third Year

Bachelor Of Arts, Music With A Concentration Of Business

Activities and Societies: Furman Singers, Phi Mu Alpha Sinfonia Fraternity - treasurer, Furman Choir