Randall Goo Email & Phone Number

Issaquah, Wa, Us

Greater Seattle Area

Responsible for infrastructure architecture, design, implementation and maintenance of the hybrid cloud environment supporting Paula’s Choice sites and services. Continuously driving and maintaining enterprise focused security improvements to networks, systems, products and services.

Bellevue, Wa

• Actively contributed to the system design, implementation, and maintenance of the campaign management system which has resulted in over $1 billion in sales lift and more than 1.5 million messaging instructions annually targeted at 100’s of millions of customers.• Architected and monitored on-premise to Azure VPN connectivity, authentication (ADFS), and monitoring.• Updated Azure tenants, subscriptions, vnets, resource groups, PaaS and IaaS resources to meet organization goals and standards.• Optimized networked devices through ongoing process improvement, including meeting security standards, applying software updates, and a proactive replacement cycle for workstations, servers, switches, and printers.• Traveled among offsite datacenters to conduct technology refreshed of the networking, server, and storage devices with limited resources.• Protect the quality, integrity, and accessibility of business data by enforcing compliance with security practices, user policies, AD group policies, antivirus software, and firewalls.• Integrated strategic innovation with established best practices to develop preventive maintenance policies that greatly increased network stability and uptime, including proactive hardware replacements, software upgrades, and patches.

Greater Seattle Area

• Orchestrated all aspects of a network, AD, and application migration from Milliman to the Hearst organization.• Enhanced incident, problem, and change management processes by integrating proven ITIL principles into technical SOPs.• Acted as a liaison between operational and technical staff, unified stakeholders with diverse priorities around clear, actionable project goals.• Coached, trained, and mentored staff to maximize technology usage, close skill gaps, and overcome barriers to success.

Seattle, Wa

• Empowered staff to provide best-in-class infrastructure maintenance in the areas of Windows / UNIX administration, network engineering, security, and desktop support.• Implemented market-driven, evidence-based solutions to a variety of workflow challenges, including data transfer automation, server virtualization, print queuing, and network faxing.• Developed strategic planning and supervised 24x7 operational maintenance for EPIC EMR and Windows servers, LAN and WAN, network and server security, and datacenter resources.• Maximized capital and operational IT budgets to deliver superior outcomes within target financial parameters.

Seattle, Wa

• Designed and setup a multilayer security strategy to meet HIPPA requirements.• Provided 24x7 support of IT infrastructure, Epic EMR, and ancillary applications.• Developed and maintained enterprise server and network monitoring.• Controlled costs and improved efficiency through server virtualization.• Played a key role in multiple major conversion projects, including Netware NDS to Win AD, Groupwise to Exchange, Filemagic to OnBase, and largescale office and datacenter relocations.

Bellevue, Wa

• Ensured 98% average data availability through hands-on, highly engaged support of nightly reporting processes.• Performed daily network administration tasks with efficiency and precision, resulting in proper functionality, hardware health, data backup, and recovery.• Served as a subject matter expert in LAN / WAN issues, configurations, and concepts, with responsibility for creating documentation, providing Tier II support, and acting as a technical authority for network operation staff.