-Building a solid sales force that is happy, healthy, wealthy and deliver consistent win, win, win solutions especially with our customers. -Provide Leadership, mentorship and guidance to all techs, sales advisors and executive team.-Contribute to short and long-term organizational planning and strategy as part of our pursuit of excellence.-Incorporate on-going training as well as motivational systems to attract and retain the best field personnel in the industry.-Present and explain results and forward thinking actions at Financial and Operational Review Meetings.-Hold myself and our entire organization to our Core Values: Serve God; Teamwork; Integrity; Safety; Customer Care. Aurora Pro Services is a whole home service company with expertise in HVAC, Electrical, Plumbing, and Roofing. We pride ourselves in being able to handle every need in your home, while remaining trusted and ALWAYS treating the customer right. "From the shingles on the roof to the pipes in your basement, we keep your home safe and comfortable." Located at 2416 Husbands St Unit B in Greensboro, North Carolina.

I provide sales training, certification training and business coaching to employees, project partners and corporate clients throughout the USA. -Certified T3 Trainer with Barclays USA with a specialty in Fraud Investigation and Fraud Detection within Credit Card Division. Certified Trainer for BioGen; a biopharmaceutical company. Involved with the development of training agendas and conducted training classes for employees in customer service, upper management and above for a new drug going through FDA approval Certified Trainer for eHealth; a private online marketplace for health insurance. Obtain licensing in health insurance and Medicare products. Conducted training classes to teach employees general health insurance information and Medicare Advantage Plans including the multiple insurance carriers that my client represented. Classes included sales techniques such as greeting, needs analysis, overcoming objections and closing the sale. Responsible for overseeing all aspects of training and the successful certification process for new and existing agents Certified Trainer for AON Retiree Health Exchange; Training licensed agents on CMS policies and procedures regarding Medicare plans with selling to the senior market, building rapport, needs assessment, presenting plans and overcoming objections Certified Trainer for the State of Wisconsin Unemployment Department. Trained agents on soft skills when on the phone, system usage, customer service skills, and knowledge required for position Motivating all call center agents and leaders think as if there is no box to reach beyond their vision of successIn my position with Alorica, I’m utilizing my critical thinking skills, attention to detail, strong verbal and written communication and ability to work with multiple computer applications simultaneously while working in a faced paced environment.

 Led a high-performance sales team of 2 supervisors and 15 sales agents across 5 retail stores; oversaw the day-to-day regional retail operations of the telecommunications company to ensure long-term revenue growth and continued team development. Partnered with executive teams and cross-functional department leaders to identify opportunities, assess challenges, and create a company wide sales process that increased territory sales by 75% in a 4-month period. Executed the successful launch of new product lines in North and Central Louisiana contributing to 25% of nationwide sales. Developed new and existing team members in one-on-one meetings, team huddles, and department brainstorming sessions utilizing coaching and motivation techniques to achieve key performance benchmarks. Maintained comprehensive understanding of corporate goals and site-level needs to design policies and processes that upheld internal compliance with cash management and work order protocols. Conducted store visits and timely audits. Researched and reported on fact-based analysis, strict budgets, and forecasts to drive operating and capital objectives. Built training deck and conducted sales training programs for all new hires and seasoned agents who were not meeting minimum expectations; immediately improved performance and created a work culture built on customer satisfaction. Oversaw remodel of retail store and successfully launched mobile phone devices and services

 Planned and directed sales and marketing techniques, including independent contractor staffing, training, and 3rd-party agreements, for the merchant services provider. Developed and integrated functional strategies utilizing business expertise to reach financial and operational objectives. Analyzed market trends and statistics to identify competitive drivers and determine potential growth opportunities. Generated $175K+/month in credit card processing within the first 6 months. Performed surprise audits to monitor and assess the company and sales team’s performance. Oversaw and negotiated the successful sale of the company in December 2014.

 Designed, developed, and presented training course content for employees and external sales channels, including independent sales agents, bank partners, account executives, and regional sales directors, of the credit card processing company. Conducted classroom training for all new employees and developed and implemented training initiatives used companywide. Built training programs from inception and created a training library for continuing education. Increased sales by $311M through the implementation of innovative training programs.

 Implemented informative training programs and trained new and existing sales representatives for the credit card processor. Conducted sales training conference calls utilizing the telephone and WebEx software. Trained new sales reps on how to sell, overcoming objects, presentation, and closing techniques as well as industry education. Contributed to the 43% sales increase in the first year by improving and implementing new training program materials. Increased retention of outside sales reps by 52%.

 Managed six recruiters and 5 trainers and oversaw the recruitment and training of sales agents for the processing company. Trained and motivated new sales agents leveraging webinars to explain presentation techniques and methods of influence. Regularly exceeded weekly and monthly goals for the Recruiting and Training department. Reorganized department and saved the company $150K+ per year. Created sales presentations that increased sales by 55% annually.

 Road Warrior – Traveled US and trained newly hired sales people on industry knowledge, product knowledge, presentation and closing techniques for B2B sales. 87% of trainees made their first sale within 3 days of completing training class. Co-created all training materials and conducted train-the-trainer classes within the company. Oversaw 4 corporate trainers and successfully transitioned department from live training classes to Webinars saving the company roughly $850,000 a year. Successfully opened another division of company in 2007 which generated over $700,000 in profit the first year.