‭ Mission-focused leader with decades of proven success in sales, marketing, and‬‭ relationship building, driving over $24 million in revenue with profitable cash flow through‬‭ challenging industry landscapes and economic conditions. Developed and maintained strong,‬‭ long-lasting customer relationships based on integrity, trust, and providing exceptional service to‬‭ achieve an average customer lifetime value of $47,806 and an average customer lifespan of 13‬‭ years. Excited to bring a passion for growth, business development, and cultivating long-term‬‭ relationships.‬‬‭ ●‬‭ Customer Relationship Management:‬‭ Cultivated enduring‬‭ relationships with‬‭ customers, vendors, and employees. Achieved an average customer lifespan of 13‬‭ years and customer lifetime value of $47,806 through exceptional service and trust.‬‭●‬‭ Sales and Marketing:‬‭ Spearheaded sales, marketing,‬‭ and customer service initiatives‬‭ that generated over $24 million in revenue, gaining 4,371 total customers, and 687‬‭ recurring revenue customers. Leveraged a multi-channel approach to customer‬‭ engagement including phone, email, retail, and home visits. Created and designed four‬‭ websites with WordPress including SEO and hosted on the GoDaddy webhost platform.‬‭●‬‭ Leadership:‬‭ Led the business through multiple recessions‬‭ while maintaining positive‬‭ cash flow and operational efficiency. Negotiated the successful sale of the business,‬‭ facilitating a smooth transition for the founder, partners, and employees.‬‭●‬‭ Operations:‬‭ Created and implemented a flat-rate pricing‬‭ system, increasing service‬‭ profitability and efficiency by more than 20%. Skillfully negotiated pricing and contracts‬‭ with suppliers and vendors, optimizing costs and ensuring value for the organization.‬‭●‬‭ Finance and Technology:‬‭ Boosted Annual Recurring Revenue (ARR) to 61% of total‬‭ revenue, marking over 20% growth.‬‭ Initiated and managed the digital transformation of‬‭ accounting, billing, and payment systems with QuickBooks Enterprise, drastically‬‭ improving efficiency, accuracy, and customer satisfaction.‬‭●‬‭ Human Resources:‬‭ Recruited, hired, and managed a team of 8-10 employees and‬‭ contractors with an average tenure of over 10 years, fostering a culture of teamwork and‬‭ customer care. Designed and implemented a performance-based pay system to‬‭ increase team motivation and efficiency.‬randallcjackson@gmail.com(214) 622-3987