Randy Norman Email & Phone Number

Grand Rapids, Michigan, Us

Grand Rapids, Michigan, Us

Or Yehuda , Il

Ann Arbor, Mi, Us

Hudsonville, Michigan, Us

Led facility improvement projects by defining scope and budget to achieve successful completion and overall improvements. Organized volunteers and worked side by side for day to day maintenance tasks. Coordinated with contractors in an on-going renovation project involving Electrical, HVAC, lighting and building security to optimize building automation and energy savings.Worked with staff to define priorities for internal I.T. changes and process improvements. Upgraded network components to provide extended wireless coverage and improve performance for Sunday Service experiences. Worked with Partners for audio/video changes to provide ease of use and technology improvements in conference room and large meeting room scenarios. Examined overall I.T. infrastructure and began developing a scope to achieve security improvements and move to cloud based services.

Zeeland, Mi, Us

Reduced growing global audio conferencing cost by partnering and consolidating carrier services into a centralized SIP infrastructure saving $200k annually.Provided technical guidance and expertise for migrating room solutions to a globally unified platform supporting Microsoft Skye integration.Project and technical lead for evaluating a replacement telephony system for the North America Business. Lead Architect and Engineer for a successful migration to Microsoft (O365) phone system utilizing Skype. Design Architect for migration project to move to Microsoft phone system utilizing Teams both in North America and Globally. Successfully deployed direct routing and a POC environment.Utilized Agile Methodology which built the groundwork to assist in delivering successful project's and excellent customer support.

Zeeland, Mi, Us

Telephony Engineer and 3rd Tier support for phone system, contact center and the infrastructure to support SIP trunking services. Team member in migrating to a new contact center solution.Maintained transport systems and assisted with supporting Companies private fiber network to support voice services and data services across West Michigan facilities.

Grand Rapids, Mi, Us

Responsible for maintaining and installing companies growing customers base of Nortel Network phone solutions while providing excellent customer service. Included MAC work, upgrades and expansions along with supporting customers data network transport. Engaged in an on-call rotation for customers critical services.

Philadelphia, Pa, Us

Worked as an outside field services specialist who installed and repaired voice services for both residential and small business customers.

Grand Rapids, Michigan, Us

Worked as a Central Office Technician responsible for supporting customers and their telephony vendor to test and implement new voice and data services.Central Office equipment installation, maintenance, troubleshooting and upgrades for voice switching, carrier services, and hi-speed/hi-capacity electronic transport.