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I was at the forefront of introducing new products to the market, which resulted in the generation of additional revenue streams for the organization. I took charge of managing the strategic direction and achievements of Alteryx Academy's E-Learning platform, serving an annual user base of over 600,000 individuals. Additionally, I led customer success initiatives with the goal of reducing the time needed to realize value and infusing a modern touch into the learning experience.• Launched a novel product designed to integrate learning content into our customers' LMS systems by reducing the necessity for multiple platforms.• Orchestrated the migration of an acquired company's LMS, including its users and content, to Alteryx's LMS, mitigating confusion following the acquisition.• Cooperated with a 12-member team spanning Product, Curriculum Development, Operations, and Training Delivery, facilitating enablement across multiple platforms.

I directed a team that included four instructors and one technical architect. In this role, my primary responsibility was to oversee the effective Learning and Development of both employees and customers, with a strong emphasis on delivering exceptional learning experiences. I also took charge of managing and executing strategic initiatives within this capacity. As part of my efforts to enhance talent management, I designed and implemented a time tracking system for instructors. This system provided valuable insights into instructor utilization, ultimately leading to more effective talent management practices.• Achieved reduction in manual processes and decreased latency while developing metrics tracking system utilized by executives to monitor the department's health.• Accelerated customer time-to-value by facilitated cross-team collaboration to analyze the learner's journey by optimized learning paths and adapt to evolving methodologies.• Created dashboards, accessible to both internal and external instructors, empowering them to gauge their performance based on learner feedback.

I was responsible for the continuous delivery, maintenance and updating of CRM Analytics training content, ensuring that it remained timely and relevant. This ongoing effort had a significant impact on improving customer satisfaction and retention.• Delivered Salesforce Administration and CRM Analytics training, directly contributing to revenue generation for the organization while delivering value to customers.• Enabled onboarding of new instructors, both internal and partner instructors, facilitating organizational growth and the ability to meet increased training demand.

I had the privilege of addressing large audiences at prestigious corporate events, including Dreamforce, where I shared best practices and knowledge with diverse audiences, reaching thousands of attendees.• Developed and launched the CRM Analytics training program, creating an additional revenue stream for Salesforce.• Attained Salesforce Administrator certification to expand product knowledge and address queries.

Established and developed the entire department from inception, building a robust enablement program. I had the opportunity to deliver technical training in various formats, including classroom sessions, one-on-one interactions, and virtual sessions. The training covered a wide range of courses, encompassing areas like ETL, data modeling, data warehousing, and data analytics.• Enriched array of company offerings and decreased time-to-value for clients through development of full-fledged training program for Birst, including partner training, content development, as well as certification.• Established a standardized and scalable training infrastructure to execute a Learning Management System at Birst by facilitating digital learning and certification.• Led a team of seven professionals responsible for training delivery, technical content creation, and the operation of a successful training program for customers and partners.

Implement and maintain an online campus-wide academic and event scheduling and reservation system. Facilitate the scheduling and reservation process and protocol for all academic and event requests. Maintain an online master calendar for San Francisco and Oakland Campuses.

Software Administration (EMS Enterprise). Manage and maintain the scheduling software for the Graduate School of Business. Used by end users on the web and by administrators on the back end. * Train front and back end users on the scheduling software (EMS), classroom, virtual and one-to-one. * Create training documents and curriculum for front and back end users. * Maintain database and user profiles (back and front end) in EMS. * Create and assign security profiles within EMS. * Work with IT to upgrade EMS to latest version. * Create and run reports within EMS to generate event and course metrics. * Work with Academic Operations quarterly to load the academic calendar.Software Administration (PackageTrack). Source, install, and train users on PackageTrack, mailroom efficiency software. * Sourced mailroom efficiency tool to eliminate former manual package tracking process. * Worked with IT to incorporate PackageTrack software and link software to faculty/staff database. * Created training manual and trained mailroom staff on software use and reporting functions. Project Management. Manage projects relating to the design plans, construction and relocation to the Knight Management Center, Stanford Graduate School of Business (GSB’s) eight new-LEED Platinum certified-buildings * Designed space layouts, using Microsoft Visio, for each usable space to show area and room capacities and furniture capabilities. *Created bird’s eye maps illustrating the new campus layout and its resources, such as lighting, accessible route, restrooms, elevators, points of entry and irrigation areas, etc.* Worked with IT and other departments to integrate existing technology into the new buildings, including room wizards – digital display units outside of rooms, and EMS.

Responsible for operations of multi-million dollar business centers including facilities, staff management, budgeting and financial management, and training. *Led and launched first concept business lounge for Regus by working with various departments to determine services offered and price points for services. *Hired, trained and led team of employees that are responsible for daily operations. Continued to manage and develop staff as necessary. *Worked with other traditional locations (serviced office space) to eliminate operational issues such as billing (PeopleSoft), collections, technology and AP/AR enabling the next manager to start in a properly functioning center and have clear goals based on their budget. *Trained (group sessions, one-to-one and via WebEx) new employees on billing (PeopleSoft), technical and operational functions enabling managers to focus on their core functions. *Met with staff and clients of newly acquired locations (Mergers and Acquisitions) to ease ambiguity of processes and procedures. Worked with clients to also ensure their questions and concerns were addressed. After initial acquisition remained a resource for clients and staff to help with new processes and procedures such as billing systems, HR issues and technology. *Responsible for staff management, sales, billing, budgeting, P&L analysis, human resources, operations, telecommunications, and client interaction for numerous business centers in Metro Atlanta.

Worked as an Office Manager with this startup company to first grow the company’s staff and then implement standard operating procedures. Hired eight new consultants expanding the workforce resources by more than twice. Sourced office space and managed the build-out and company’s move into the new space.