Special Projects, Accounting, Benefits, Compliance, Operations

• Served as the Business Continuity Manager for Asia Pacific, EMEA and the Americas• Championed the division migration of 1100 devices and VMs to a standard desktop build• Coached associates who were new to working remotely• Developed process and tools to control a staffing plan consolidating two departments, doubling the size of the organization• Managed development of SLA governance methodology and reporting for seven MSPs

Served as governance lead for the implementation of a worldwide managed network services contract - data, voice, IAM and network security• Centralized 1st and 2nd level network operations in 3 network operations centers• Eliminated end-of-support gear: data transport, legacy voice and network security• Built the strategic partnership team, enabling collaboration across 18 time zones, with 9 project managers, 11 managed services providers and an extended team of more than 350 program contributors; enhanced reporting for the benefit of implementation engineers, business partners and project sponsorsHad the privilege of working with some extremely talented engineers and architects, serving as program manager to implement a worldwide application delivery controller transformation• Deployed 324 F5 load balancing devices and Cisco 10G, centralizing management and reducing the load balancing footprint by 30% • Reduced risk significantly and improved service levels by eliminating declining and end-of-support gear• Initiated a global standard to reserve data center facilities for new equipment• Worked with logistics partners worldwide to establish a corporate library of import / export information required for device distribution

• Managed M&A transformation project planning, implementation and post-implementation support• Managed project design and implementation of network security and client/server solutions• Set up and managed corporate LAN operations lab for pre-installation configuration and testing

• Supported production line and executive hardware, applications, data and voice infrastructure• Designed and maintained identity and access management framework and controls• Managed capital projects, production system implementation and M&A transition projects

• Director of industrial sales start-up• Product selection, demographic research, marketing, advertising, business development• Relationship development for government and institutional clients, including Department of Defense• Liaison to Harford County Chamber of Commerce, Military Base Operations and DOD