If your organization is looking to expand into new markets and, or advance current market share by leveraging new creative assets able to hit the ground running, contact me to discuss your needs today.

Our first client! Maine Float Rope Company opened in 2009, creating indestructible yet elegant door and floor mats using only re-claimed marine float rope. Today, electronic channels including mainefloatrope.com, Amazon.com, and Martha Stewarts American Made Collection on ebay.com allow us to employ skilled artisans applying a technique thousands of years old. Ain't technology grand?

24/7 - 365 day Direct to Consumer and B2B Customized Call Center Services, is your company ready to outsource?

Currently building Marketing efforts to grow our strength into Direct to Consumer and managing current sales pipeline for Interior and Exterior Architectural requests. Duvall Design specializes in Fabric and Frame and Fabric Tensile Structures, from design and manufacture, to installation. Current Markets include custom offerings for Architectural Solutions, Exhibit Houses (using our line of Exhibit Products), as well Museums, Hospitality, and Hospitals.

Direct to consumer and marine industry sales of custom bronze ships bells.

Project Set-up, execution, including new, flexible and real time, daily, and periodic reporting, telecom; including IVR and relative live scripting, Marketing and other Key Client Consulting (Web, CRM, Other). Daily tasks including prospecting and closing on sales leads to support sales cycle.

Training of new employees, cross-training of current employees for multi-client outsource call center. Development and improvement of all training materials, presentations.

Analysis of quality performance metrics. Reporting of weekly, monthly, quarterly, and annual KPI. Analysis and improvement of all quality department methods, including structure, for indentification of needs by trend of all call center KPI. Improvements in quality monitoring and production quality measurement.

Initially responsible for on-boarding new client companies, working directly with Client Senior Management, internal Sales, Training, IT and Quality Assurance to ensure seamless roll out of sales and customer service programs. Direct daily liason to Clients for multi-client outsource call center, responsible for daily contact, delivery of client detail, reporting to client all call center KPI and volume statistics. Development of new lines of service and overall relationship management.