Network Support Engineer Ii
Current- Support and manage multi-site and multi-vendor LAN/WAN network environments
- Configure and troubleshoot Cisco routers, switches, Fortinet Firewalls, VeloCloud SD-WAN and Cisco Meraki wireless
- Diagnose and resolve escalated critical network outages and performance issues
- Coordinate and collaborate with multiple teams, vendors, and ISPs to resolve complicated and multifaceted issues
- Mentor and train tier 1 support engineers achieving higher levels of team collaboration and technical knowledge