Randall Patterson Email & Phone Number

Shakopee, Mn, Us

Design, implement, troubleshoot, and secure wireless LANs. Work with large companies and small businesses to maximize the benefits of wireless networking. Teach customers about wireless technology through classroom training and on-site consultations. Design and implement wireless networks from multiple vendors (Aruba, Cisco, Meru, Motorola, and Trapeze.) Perform wireless site surveys for pre and post WLAN deployments. Troubleshoot and upgrade WLAN connectivity issues. Install and maintain… Show more Design, implement, troubleshoot, and secure wireless LANs. Work with large companies and small businesses to maximize the benefits of wireless networking. Teach customers about wireless technology through classroom training and on-site consultations. Design and implement wireless networks from multiple vendors (Aruba, Cisco, Meru, Motorola, and Trapeze.) Perform wireless site surveys for pre and post WLAN deployments. Troubleshoot and upgrade WLAN connectivity issues. Install and maintain Aercor's corporate wireless and wired network including VoIP system, Linux, Microsoft systems and backups. Show less

Installed networks and acted as on-call support to small businesses and home businesses. Utilized my background as a senior technical analyst to provide technical assistance to small companies that could not afford full time IT staff. Set up phone services, PDA's, Blackberry's, and Windows Mobile Devices. Performed data backups, installed CRM software, and provided general helpdesk services.

Managed team of six helpdesk analysts to support the desktop and telecommunications needs for all employees of Digi International. Maintained Rolm 9006 PBX phone and voicemail systems for all Digi sites. Configured ACD system and reporting for customer service and technical support operations. Managed budgets and contracts for all telecommunications, including long distance, mobile phone plans, and video conferencing.

Primary technical contact for critical issues involving proprietary software. Tasks included resolving technical failures in a timely manner, automating application monitoring tools, and providing technical expertise for application upgrades. Prepared technical training and process documentation for team to aid with day-to-day support issues. In-depth knowledge of SCO Unix, TCP/IP and Achieve's Datacare products was required.

Mathematics, Sociology

Diploma, Business Information Systems; Professional Education

Education record

IT Project Management, Technical Planning, Problem Solving