Randy Ramey Email & Phone Number

Dallas/Fort Worth Area

Burleson, Tx

Provided vision and direction to the development team and stakeholders throughout the project lifecycle including development, defining requirements, and identifying growth opportunities.• Product management executive responsible for defining entire product portfolio vision, strategy, and roadmap often acting as the executive for product• Executed on product roadmap deliverables, launching 15+ client-facing products• Managed 5 teams and planned for strategic development releases • Continuously researched technology trends and helped architects design the software platform • Selected design concepts and fundamental technology for new or existing products that gave the legacy product a fresh new design allowing the client a better workflow and increased sales• Promoted the product's strengths, functionalities, and benefits to consumers, in conjunction with the sales department which leveraged a cohesive brand awareness throughout the marketplace

Burleson, Tx

Maintained employee-oriented company culture emphasizing quality, continuous improvement, key employee retention and development, and high performance to originate new products in concert with customer needs and business models.• Collaborated with stakeholders to understand business problem statements and convert them into user stories• Worked with Product Management to obtain subject matter expertise in the project’s domain• Provided Mockups and worked with development teams to create UI for web-based applications • Effectively collaborated with management teams from various divisions to develop new forms of communication, increasing product knowledge.• Created and regularly maintained the solution vision, roadmap, and backlog of work through the project’s life cycle • Actively mitigated impediments impacting successful team completion of Release / Sprint Goals • Acted as a proxy for the user during development, and answer implementation questions from developers

Burleson, Texas

Director of Customer Support• Hired, onboarded, and provided hands-on training/coaching for new employees. Delegating responsibility (empowered team members) to meet expectations for productivity, quality, and goal accomplishment.• Created a culture and processes which achieved the business goals and objectives concerning customer service.• Identified new tools and technologies to enhance first call resolution to serve the customer better.• Increased employee training participation by 50% by adapting the existing curriculum into online education modules

Burleson, Texas

Maintained employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention/development, and high performance.• Identified three key service issues as well as potential resolutions to improve customer satisfaction from evaluating customer complaints and negative reviews• Was recognized as top software support associate for six consecutive months, which resulted in the promotion to Director of Customer Support.

Fort Worth, Texas

Provided vision and direction to all members of the school community that was consistent with the overall mission, vision, core values, and purpose of the school.• Oversaw faculty development of academically challenging curriculum that was consistent with the school philosophy in collaboration with school administration.• Led administration and faculty in using student assessment data to determine learning successes and documented academic improvement.• Provided the structure of current teaching and learning research and best practices. Built relationships with like-minded institutions to benefit the school.• Played an integral role in building a marketing platform for families to understand the new University-Model® school method—this reduced frustration and call volume by 30%.• Maintained the crisis preparedness plan and facilitated personnel site safety training.• Established a web presence within the academic environment, which increased family awareness.• Used effective and efficient teaching methods that contributed to maximizing student enrollment.