Randall Rieffel Email & Phone Number

Mishawaka, Indiana, United States

• Led management of software testing used on a daily basis by 11,000 students in the school district.• Responded timely to trouble tickets from teachers and staff regarding software or account issues.• Managed the data integrity of the district's database for all staff and students.• Conducted training of Building Technicians assigned to each of the school buildings throughout the district.• Created training materials to be used by Building Technicians, teachers, and other staff.

Granger, In

• Solved all types of IT issues for over 80 staff members and 700 students at Horizon Elementary.• Fixed issues with: desktop computers, laptops, printers, software, networking, etc.• Managed and repaired iPads and Chromebooks used by every student.• Taught computer skills and lessons to every student in the elementary school.• Coordinated and proctored standardized testing to students across all the grades.• Produced a daily morning video news show delivered by 4th and 5th graders.• Nominated for the school district Classified Employee of the Year award in 2021.

Ghana

• Taught computer fundamentals for 2 years to 600 Ghanaian college students with little or no computer experience.• Structured an IT course syllabus focused on operating system usage, Internet research, Microsoft Word and Excel.• Built, maintained and optimized the college’s computer lab consisting of 20 PCs to be used by 600 students and staff.• Created a business website for a Ghanaian village tourism center to attract tourists worldwide.• Developed foreign language and cross-cultural skills to integrate within a Ghanaian community.

Austin, Texas Area

• Managed the internal distribution of the first engineering samples featuring AMD’s Turbo Core technology.• Analyzed wafer fabrication data to identify the best distribution of CPU samples based on electrical current leakage.• Identified AMD’s first functional Fusion APU prototypes by assisting with the Teradyne ATE testing of the units.

Irving, Tx

• Co-managed the process of sending 350 Americans to a summer-long children’s camp in Zambia for orphans.• Facilitated the database of names, photos and other information of more than 10,000 orphans for this NGO.• Assembled the first computer lab to be used by the Zambian staff in the Lusaka, Zambia office.

Austin, Texas Area

• Responded immediately to AMD’s customers (Lenovo, HP, Compaq, IBM, Dell, Fujitsu, NEC, Sony, Gateway, etc.) regarding AMD microprocessor quality issues.• Assessed customers’ need to reduce CPU failure rate to a level below 500 parts per million.• Identified root causes of AMD CPU failures and defects.• Provided corrective action reports to customers regarding root causes of CPU failures.• Established standard documentation format for corrective action reports delivered to customers.• Instructed customers on how to improve the handling and installation of AMD CPUs.• Produced CPU installation training videos posted on AMD’s public website.• Visited customers within the US, Japan and Mexico to evaluate on-site testing of AMD CPUs.• Reduced analysis time and expenses for both the customer and AMD by supplying customers with diagnostic software and motherboard platforms for their on-site testing of CPUs.• Developed both Windows and Linux automation scripts to run diagnostics on CPUs with minimal supervision.• Researched and validated test platform hardware used in AMD’s labs in the US, UK, Japan and Singapore.• Managed all test lab expenses and determined cost-saving measures with a $200,000 budget.• Anticipated hardware and software needs 2-3 years in advance to ensure testing capability of future CPU products.• Spearheaded design change to the Opteron microprocessor package to eliminate silicon die fractures.• Proactively developed helpful internal documents, procedures and training material for other AMD engineers.• Supported AMD’s legal team to help investigate counterfeit AMD products produced in various countries.• Created and maintained an internal website to serve as a repository for all documentation relevant to the group.• Recruited at university job fairs to identify qualified upcoming candidates for AMD.

Austin, Texas Area

• Developed Perl scripts for the ATE test engineers.• Created documentation on how to test microprocessors on an ATE.

Austin, Texas Area

• Oversaw the first silicon of the Athlon microprocessor.• Supported the ATE team - primarily providing power supplies to the ATE's.

Austin, Texas Area

• Tested the PLL of K6 microprocessors to assist the Athlon microprocessor designers.• Identified and created test points in over 10 K6 microprocessors with an electron microscope.