Randall Shaw Email & Phone Number

Dallas, Texas, United States

Dallas/Fort Worth Area

Responsible for growth, development, and success of over 100 employees including multiple levels of leadership. Increased year over year department performance by over 4% in 2018 to the tune of over $200MMAmateur Analyst through Tableau and Excel ToolsCreator of authentic and transparent relationships through clear and unique channels

Plano, Tx

Assistant Vice President and Officer Title PromotionsVendor Manager: responsible for up to 200 onshore vendor employees performanceProcess Change: Lead associates through four different roles while continuously maintaining production and moraleSIAI LOB Lead - Procedure Writing and Process Mapping for remediation efforts. Operating as Case Management LOB lead for two SIAI remediation efforts and in the beginning phases of another.Subject Matter Expert designation signifying LOB knowledge and attention to detail. Learning Making Homes Affordable guidelines and understanding U. S. Treasury intent. Escalation remediation files.Expert in Excel formulas, pivot tables, vlookup, data validation, and many other excel functions. Building several reports and data mining for opportunities through Excel.Senior Management Round Table participant providing input for process improvement to increase associate proficiency, file quality, and production.Lead by example furnishing guidance and training for teammates while leading the unit in production.

Plano, Tx

Navigated complex government modification rollouts to provide customers with resolutions. Worked with FHA, VA, MHA, HAMP, and HARP programs.

Focused on housing recovery efforts to assist customers through the downturn in the economy.

Worked with prospective and existing clients to provide financial solutions through lending and companion products that require complex financial analysis and sales techniques. Worked with multiple mortgage loan system applications to navigate enterprise loan products and recommend profitable solutions from unstructured inbound and outbound sales leads.Ensured exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements. Demonstrated successful sales production in volume and units over a sustained timeframe, and have the ability to handle multiple lines of business to support changing business needs. Also, independently work with other business units to expedite post-sale issues or problem resolution.

Handling purchase home loan inquiries from prospective home buyersAnalyzing customer needs and advising them on which of Countrywide's loan programs will best accomplish their objectivesDetermining the borrower's ability to qualify by running credit reports and reviewing them in conjunction with borrower-provided income and asset informationAdvising on property value based on existing data, automated Valuation tools and borrower-provided informationMaking initial decisions on whether loan requests will meet Countrywide's approval guidelinesExercising independent judgment in order to effectively communicate complex criteria, guidelines and mortgage-industry terms to customersCalculating and analyzing recapture periods Overcoming objections and collecting up-front fees for Appraisals and Credit ReportsPackaging loans for processing, and setting realistic expectationsProviding fast and easy processing, to ensure a smooth closing

Certificate In Leadership Principles, Complete

Bachelor Of Business Administration (Bba), Finance