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My background has included extensive experience in retirement account administration, healthcare spending account administration, and human resources information systems. PROFESSIONAL PROFILE• High-performing business professional with progressive expertise in building & optimizing organizational processes, technology, & infrastructure to maximize business results.• Very strong analytical skills with extensive experience in translating business requirements from multiple stakeholders into unified technology requirements & instruction.• Consistently demonstrate my ability to research various relevant data elements, synthesize findings, critically think about business needs, formulate solution approach, and present findings to leadership to accomplish business objectives.• Imaginative, quick-learning, & hard-working self-starter cited by leadership for exceptional delivery management ability.• Responsible for organizing and leading meetings throughout projects with various department directors/stakeholders, driving system changes forward and ensuring proper business requirements are gathered/translated into solid technology requirements.• Responsible for advising stakeholders of any risks and downstream impacts when evaluating system changes & reporting out in roll-out meetings at project completion.AREAS OF EXPERTISE • New Product Development and Integration• Problem Solving/Decision Making• Continuous Improvement of Operational Processes & Productivity• Project Management• SAFe Agile Methodologies• Systems/Software Development Life Cycle (SDLC)• Systems Roll-out Management• Requirements Analysis• User Documentation• System Diagnostics, Testing, & Debugging• Operational Resource Planning and Allocation• Operating Infrastructure Development• Recruiting, On-boarding, and Managing Associates• Customer Solutions/Satisfaction
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Technical Product Director - Hw Benefits AdminAlight Solutions Jun 2024 - PresentChicago, Il, Us -
Senior Technical Product Manager - Hw Benefits AdminAlight Solutions Apr 2022 - Jun 2024Chicago, Il, Us
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Senior Manager - Data Analytics - Optum FinancialOptum Oct 2020 - Apr 2022Eden Prairie , Mn, Us -
Senior Technology Delivery Manager - Data Integration - Alight Smart-Choice AccountsAlight Solutions Apr 2017 - Oct 2020Chicago, Il, Us• Established the first Alight Smart-Choice Accounts Data Integration Technology Team, serving as Data Architect and leading the data migration of current clients and the implementation of new clients onto Alight's new Smart-Choice Accounts platform.• Assisted in defining and establishing CUECs (Complementary User Entity Controls) for the first SOC1 report involving the new Smart-Choice Accounts platform.• Extensive work with our vendor partners in the development of enhancements to the Smart-Choice Accounts platform, ensuring Alight business, client, and participant needs are met end-to-end.• Liaison between Alight and our vendor partners, managing ongoing critical operational, technical delivery and system issues.• Responsible for the ongoing data management between Alight's integrated Unified Data Platform (MongoDB) and the new Smart-Choice Accounts platform via API and EDI files.• System Architect, Project Manager, and led the development of the data processing engine for Alight's new HSA Advance product platform.• Experience leading prove-it sessions, delivering simplistic audience-based instruction on new product function and demonstrating feature use to a wide variety of stakeholders ranging from Associate level colleagues all the way up to Practice Leadership.• Led the effort to establish a training program for over 140 technology colleagues between the US and India.
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Technology Delivery Manager - Data Management - Your Spending Account(Ysa)Aon Hewitt Dec 2013 - Mar 2017London, Gb• Technology Team leader, accountable for the work of over 20 colleagues globally, handling change orders, defects, and ongoing support.• Worked as the subject matter expert for Aon's Flex Spending Account and HSA card vendor (First Data) and the custodial bank (UMB) to develop and implement creative solutions for new system functionality.• Led the technology team in the overhaul of our debit card transaction process with First Data, enabling us to rid our system of over 1 million card numbers to improve PCI compliance.• Implemented joint onshore/offshore collaborative online project management capabilities using Microsoft SharePoint, Microsoft Project, and other various tools, resulting in an increase in project management visibility between teams and a reduction in average project turnaround time by over 70%.• Initiated and managed technology enhancement projects based on feedback from operations and client delivery groups. Worked closely with stakeholders to ensure products were created with end-user in mind.• Immense experience in managing the delivery roadmap and development-backlog of model system changes, balancing the priorities of the business, clients, and participants.• Organized meetings with HSA, Debit Card, and Financial Operations teams to investigate, analyze, and create solutions to improve major YSA enterprise operational efficiency.• Established a team culture that was unparalleled leading associates to be highly engaged and enjoy their roles. -
Senior DeveloperAon Hewitt Feb 2011 - Dec 2013London, Gb
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Director Of OperationsNuview Trust Company Aug 2003 - Feb 2011Longwood, Fl , Us• Assisted in company founding, leading the client services and operations team, including trust accounting & information technology, during the acquisition of over 3000 new IRA accounts and over $250 million under management since company inception. • Member of executive management, contributing to the development & execution of corporate strategy.• Created and led sales presentations of new self-directed IRA products to Attorneys, CPAs, and Real Estate Professionals.• Performed market research and analysis of competitors to assist in the formulation of a solid business edge, leading to an increase in market penetration.• Maintained the operational relationship between the company and the custodial bank - Greater Bay Bancorp (acquired by Wells Fargo).• Created and integrated a multitude of back-office processes, work-flow and financial systems, and multiple client, asset, and marketing database systems.• Led the design, integration, & transition of key legacy database systems to a new centralized information systems platform on Salesforce.• Performed daily financial forecasting/modeling to ensure cash demand requirements were met on client uninvested cash.• Responsible for financial & tax reporting of client assets to IRS.• Hired, trained, & managed client services associates.• Certified IRA Services Professional (CISP) by the American Bankers Association. -
Training & Administrative CoordinatorPublix Super Markets Apr 1998 - Aug 2004Lakeland, Florida, Us
Randy Smith Skills
Randy Smith Education Details
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Columbia CollegeManagement Information Systems
Frequently Asked Questions about Randy Smith
What company does Randy Smith work for?
Randy Smith works for Alight Solutions
What is Randy Smith's role at the current company?
Randy Smith's current role is Technical Product Director at Alight.
What is Randy Smith's email address?
Randy Smith's email address is ra****@****itt.com
What is Randy Smith's direct phone number?
Randy Smith's direct phone number is (510)-587*****
What schools did Randy Smith attend?
Randy Smith attended Columbia College.
What are some of Randy Smith's interests?
Randy Smith has interest in Golf, Investing, Cruises.
What skills is Randy Smith known for?
Randy Smith has skills like Requirements Analysis, Project Management, Business Analysis, Sql, Systems Analysis, Data Analysis, Microsoft Office, Leadership, Management, Customer Service, Sas, Crm.
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