Randall Spencer Email & Phone Number

Oakland, Ca, Us

San Francisco, Ca, Us

Primarily responsible for the implementation and maintenance of the core Java application and all React web applications. I owned Seasoned’s internal customer support tooling, from design through implementation and ongoing iterations. I led the integration of our customer data platform, in collaboration with our Data Engineering team. These projects were foundational to scaling in the way our VCs expected.•10x improvement in customer support efficiency and a 5x improvement in customer satisfaction•Recognition by the company's leadership and regularly featured in a company newsletter•Transformation in customer account triage and ToS violation policing•Spearheaded auditing and cleanup of our backlog resulting in a 70% reduction of requests•Contributed to creating and maintaining onboarding documentation in Github and Notion for multiple projects and tools.•Onboarded and mentored interns and junior developers, providing them with technical training and professional development through shadowing, pair programming, and regular check-ins.•Collaborated with the Data Engineering team to remain compliant with privacy policies.•Contributed to building and maintaining React Native mobile applications for iOS and Android.•Integrated Segment API into the company's Java backend & React frontend to track user activity and behavior and improve customer understanding and service.•Took part in migrating the company's web application from Backbone to React/Redux to improve coding efficiency and user experience across web and mobile applications.

Chicago, Il, Us

As a member of a 7 person software engineering department, I took ownership for the full project lifecycle using agile methodologies and acted as both a team member and a project lead handling all phases of software development. I collaborated with senior engineers to architect, build, and maintain custom integrations into our financial ERP system using C# and Oracle Database, extending purchasing, receiving, inventory functions, and exposing invoicing and payment data to executive management. I worked closely with the purchasing/receiving department to extend our stores inventory management system and completely remove the need for paper invoices and purchase order records. •Took full ownership of all project lifecycles using agile methodologies; acted as project lead handling all phases of the software development process.•Developed web-based expense reporting system processing over $7 million in expenses to date using C#.•Engineered a WinForms application utilizing Entity Framework with an Oracle backend to manage the build of a brand new $200 million plant, organizing the development and tracking of 1000+ projects.•Built custom integration into financial ERP system using C# with an Oracle backend extending purchasing, receiving, inventory functions, as well as exposing invoicing and payment data to executive management.•Architected stored database procedures using PL/SQL and raw SQL queries to extract relevant data from all company business units, using it to create over 100 Crystal Reports made available company wide.•Worked closely with receiving department to extended stores inventory management system used to handle ordering and issuing of plantwide goods and materials, built with Visual Studio and WinForms.•Performed behavior driven and user acceptance testing of new software to quickly iterate on features.•Integrated PayPal webservices into ASP.NET website for partners to allow for purchasing of finished steel.

Chicago, Il, Us

•Responsible for performing .NET C# software debugging and code cleanup of internal WinForm tools.•Updated and augmented existing Crystal Reports for departments using PL/SQL and Crystal Editor.•Wrote auto-routing algorithm in C# for help desk ticketing system to handle software and hardware issues.

Bachelor Of Applied Science (Basc), Computer And Information Sciences And Support Services

Bachelor Of Science - Bs, Management Information Systems, General