Randy Spies Email & Phone Number

Solon, Ohio, United States

Cleveland, Ohio, United States

I am a highly experienced IT Systems Engineer with a background in multiple industries. I'm known for delivering outstanding customer services for all aspects of IT support.Please contact me on LinkedIn or at Randy.spies@outlook.com

Cleveland/Akron, Ohio Area

• Windows Server Engineer IAdministered General Active Directory in a 6,000 user 1,400 Windows Server, multi domain, multi forest environment.
• Supported applications support teams for resource planning and application installation.
• Conducted PowerShell scripting and utilities and tools to assist in troubleshooting, automated onboarding and offboarding of team members in AD and Office 365 from data supplied by the HR system.
• Worked on new server buildouts and OS migration.
• Collaborated with external teams to plan necessary compute specifications for in-process application deployment projects.
• Provided third level support for the access control, on-boarding, and desktop support groups.

Cleveland, Ohio, United States

• rovided support for various customers based on contracted support levels.
• Responded to alarms from monitored client systems.
• Reached out to documented contacts as specified by the clients.
• Worked with customers to troubleshoot hosted MS Exchange and virtual desktop connection issues.

Replacement of outdated desktop PC's at various PNC facilities in northeast Ohio. Responsibilities included tracking new equipment delivery, scheduling appointments with end users to complete the replacement, preparing new equipment for installation and performing the installation using the tools and methods as set out by the contractor. Maintained a.

Initially worked on help desk supporting 300+ user network spanning multiple locations throughout the United States and Canada. Responsibilities included supporting internally developed applications, the Microsoft Office Suite and off the shelf software packages, and hardware support including desktop configuration and image management. Spearheaded project.

Worked on help desk providing local and remote support to a 300+ user network spanning multiple locations throughout the United States and Canada. Responsibilities included supporting internally developed applications, the Microsoft Office Suite, Windows XP, and off the shelf software packages. Hardware support including desktop configuration and image.

Responsibilities included administration of Novell network consisting of two servers running Novell Netware versions 3.12 and 4.1; troubleshooting, repairing, and upgrading 42 node PC network running MS DOS, Windows 3.1, Windows 95 and Windows NT 4.0 workstation; providing end user support for software including AutoCAD (releases 12, 13, and 14), Microsoft.

Assisted in updating company plastic packaging manufacturing equipment. Project goal was to drastically increase the speed and accuracy of the equipment through the use of servo motor technology and carbon fiber components.

Interconnecting Cisco Network Devices (Icnd1)

This course focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise.

Tcpip / Network Design

Certificate, Mechanical Drafting

Graduate, General Studies, Mechanical Drafting

A+,Network+,Mcp,Mcdst, Computer Desktop Support

Currently attending to complete certifications.

Education record

Education record